Product and Sales Support Manager

HSBC; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

HSBC is looking for a qualified Product & Sales Support Manager in Kuala Lumpur. This role involves championing sales analytics, managing product strategies, and ensuring regulatory compliance to support business objectives. Ideal candidates will demonstrate strong project management skills and an ability to work collaboratively across departments.

Qualifications

• Detail-oriented and precise.
• Ability to establish strong working relationships.
• Experienced in project management in financial services.

Responsibilities

• Champion sales analytic framework for performance tracking and insights.
• Manage product strategy and ensure adherence to regulatory requirements.
• Coordinate with departments for Management Information Reports and project support.

Job description

Why join us?

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team as a Product & Sales Support Manager – GCB 6, supporting the Hong Kong region primary business.

The AMH COO Delivery - Wealth & Personal Banking provides support and services to business stakeholders and clients on project-based requests and assignments. The job holder should be precise, detail-oriented, and able to establish strong working relationships with IWS internal business stakeholders and clients to ensure projects and assignments are managed with the highest standards of accuracy and efficiency, as per instructions within the agreed business Service Level Agreement.

What you’ll do:

Sales Support & Management:

• Champion sales analytic framework for Sales Department to perform analysis supporting both regular and thematic initiatives.
• Manage sales performance tracking to monitor activities against business performance objectives and provide insights for strategy planning.
• Coordinate with sales teams to support the delivery of growth strategies and key initiatives.
• Assist in supervising Sales Support Team and resources planning.
• Support Sales Management Office in implementing strategies and meeting business objectives.
• Coordinate with other departments to prepare Management Information Reports.
• Contribute to ad hoc projects requested by Sales Management Office.
• Manage Product strategy, offering, and pricing to support business growth.
• Conduct market and competitor analysis to identify opportunities.
• Develop customer engagement materials and work with SMO on outreach plans.
• Support regulatory-change projects by providing change requirements, initiating product ideas, and implementing growth strategies.

Product Management & Governance:

• Ensure adherence to regulatory and internal requirements in product governance and sales suitability frameworks.
• Oversee product governance, review due diligence, and design policies and procedures for compliance.
• Support re-engineering of sales processes from sales suitability and cross-border perspectives.
• Lead/support internal approval processes for new products.
• Prepare and coordinate submissions to ROC and POC meetings.
• Assist with initiatives related to product and system improvements.
• Prepare MI and meeting materials for reporting to POC, HELIOS CCM, EXO, and Product Governance Forum.
• Support review processes like Semi-Annual Bond Concentration Review and Annual Customer Risk Rating Model Review.
• Collaborate with the Global product team on HCBS product support and reporting.
• Conduct regular reviews on DIM.
• Prepare data reports to support ESG/Virtual Asset initiatives with the Global product team.