Product Advisor & Expeditor

Wilhelmsen group; Kuala Lumpur; On-site; MYR 40,000 - 56,000; Full time

Job summary

A leading company is seeking a Product Advisor & Expeditor to join their Kuala Lumpur team. The role involves managing customer inquiries, issuing Purchase Orders, and ensuring efficient logistics and operations. Ideal candidates will have a background in logistics and possess strong communication and analytical skills. Opportunities for growth and an international work environment are part of this offer.

Benefits

International work environment

Growth and development opportunities

Convenient access to public transportation

Qualifications

• At least 2 years of relevant experience in supply chain or logistics; fresh graduates encouraged.
• Fluent in English, both written and spoken.
• Strong planning and organizational skills with attention to detail.

Responsibilities

• Attend to customer inquiries for non-standard products and troubleshoot WSS equipment.
• Issue Purchase Orders and manage supplier and customer invoice payments.
• Ensure compliance with relevant rules and maintain document flow.

Skills

Prioritization

Customer Orientation

Communication

Analytical Skills

Education

Bachelor's degree in Logistics Management or Operations Management

Tools

MS Office

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job Title

Product Advisor & Expeditor

About the location

The position will be based in our Kuala Lumpur office, located in the city center with easy access via public transportation.

What you will be doing

• Proactively attend to customer inquiries for non-standard products and direct troubleshooting activities of WSS equipment to Product Management.
• Ensure continuous communication with Customer Service, Operations, Product Managers, and Procurement.
• Follow up on non-standard product quotes and orders with sub-status ‘Awaiting Approval’; advise on cost prices for quotes and orders.
• Support the setup of new business ventures.
• Engage in local sourcing activities, including ordering unavailable non-standard items from suppliers, obtaining prices, lead times, delivery costs, and terms, and benchmarking offers to select the best supplier.
• Issue Purchase Orders (PO) to suppliers and maintain delivery schedules.
• Receive POs for non-inventory orders and inform Local Customer Service of all delivery costs and terms.
• Resolve order-related issues collaboratively with Product Management.
• Register non-standard products and handle Marine Supply Service (MSS) activities such as issuing Sales Quotations (SQ) and Customer Orders (CO), issuing POs to suppliers, and managing delivery instructions.
• Monitor order arrangements and deliveries, close POs and COs, and register customers, suppliers, and products.
• Manage supplier and customer invoice payments, address payment issues, and provide delivery route consultations.
• Maintain communication with Local Customer Service regarding delivery statuses, charges, delays, and availability.
• Prepare cost pricing information for final invoicing, maintain control reports and documentation, and assist other departments with stock and purchase orders.
• Ensure transportation is efficient and cost-effective, and that product offers align with scope and guidelines.
• Ensure compliance with all relevant rules and regulations, and maintain proper document flow, reporting, and delivery tracking.
• Perform any other responsibilities within reasonable limits as assigned.

What experience and skills are required

• Bachelor's degree, preferably in Logistics Management or Operations Management.
• At least 2 years of relevant experience in supply chain or logistics; fresh graduates are encouraged to apply.
• Fluent in English, both written and spoken.
• Proficient in MS Office and computer literacy.
• Strong prioritization, customer orientation, communication, and interpersonal skills.
• Good planning, organizational, and analytical skills with attention to detail.
• Ability to work independently with minimal supervision, positive attitude, and a team player.
• Capable of meeting deadlines through effective time management.
• Motivated to succeed in challenging environments and capable of working under pressure.
• Resourceful, sincere, and proactive with a pleasant character.
• Willing to work in shifts, including night shifts from 10 pm to 7 am or 3 am to 7 am / 1 pm to 5 pm.

Additional role expectations

Willingness to work night shifts as specified above.

What we offer

Strategic location at KL Sentral with convenient access via Monorail, Kelana Jaya Line, MRT, KTM, and public buses. An international work environment with growth and development opportunities.

How to apply

If interested, please tell us why you are suitable for this role. Apply online via our career portal at https://www.wilhelmsen.com/careers/ by creating a ‘Candidate Home’ account and uploading your resume along with a motivational letter.