Product Account Manager

Mesh Radix; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

Une entreprise innovante recherche un gestionnaire de comptes pour établir des relations durables avec les clients. Le candidat idéal aura au moins un diplôme et un an d'expérience, avec de solides compétences en communication et en vente. Vous travaillerez en collaboration avec diverses équipes internes pour comprendre et répondre aux besoins des clients tout en contribuant à la croissance des revenus par des ventes additionnelles.

Qualifications

• Au moins un an d'expérience en gestion de compte, succès client ou gestion de produit.
• Compétences en langues: Anglais, Mandarin et Bahasa Malaysia exigées.
• Capacité à travailler de manière autonome avec un esprit analytique.

Responsibilities

• Gérer les relations clients et identifier les besoins pour offrir des solutions.
• Surveiller les performances de produit et fournir des rapports de gestion.
• Négocier des contrats et gérer les renouvellements.

Skills

Communication

Problem-solving

Sales

Negotiation

Analytical skills

Education

Diploma in Business, Marketing, or related field

Job description

Building and maintaining strong, long-term relationships with clients, acting as the main point of contact for all product-related inquiries and issues.

Product Expertise:

Developing a deep understanding of the product or product line, its features, benefits, and applications, to effectively address client needs and provide solutions.

Needs Identification and Solutions:

Identifying client needs and developing tailored solutions using the product, often involving collaboration with internal teams like sales, marketing, and support.

Sales and Upselling:

Identifying opportunities to upsell or cross-sell additional products or services to existing clients, contributing to revenue growth.

Client Communication and Support:

Providing timely and effective communication to clients, addressing their concerns, and ensuring their satisfaction with the product.

Performance Monitoring and Reporting:

Tracking key performance indicators (KPIs) related to product adoption, usage, and customer satisfaction, and providing regular reports to management.

Contract Management:

Managing contract renewals, negotiating agreements, and ensuring timely delivery of products and services.

Working closely with sales, marketing, product development, and other internal teams to ensure alignment and coordinated efforts in serving clients.

Addressing and resolving client issues and escalations related to the product, working with relevant teams to find timely and effective solutions.

Skills and Qualifications:

Strong communication and interpersonal skills:

Essential for building relationships, understanding client needs, and providing effective support.

Excellent problem-solving and analytical skills:

Needed to identify client issues and develop tailored solutions.

Sales and negotiation skills:

Useful for identifying opportunities to upsell and cross-sell, and for managing contracts.

Product knowledge:

A deep understanding of the product and its applications is crucial for effectively serving clients.

Useful for managing multiple client accounts and coordinating with various internal teams.

Job Qualification:

Candidate must possess at least Diploma in Business, Marketing, or a related field.

Preferable at least 1 year experience in account management, customer success, or product management.

Written and communication skill in English , Mand4rin and Bahasa Malaysia, additional language is an advantage. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Ability to work independently.

Analytical mindset with the ability to interpret customer data.

Strong communication, negotiation, and presentation skills.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? How many years' experience do you have as an account manager? What's your expected monthly basic salary? Do you have experience in a sales role? Do you have experience in a role which requires relationship management experience? How would you rate your Mandarin language skills?

Computer Software & Networking 11-50 employees

Mesh Radix offer web development and design, IT software & application development for online entertainment market, we provides highly cost effective, advanced and quality service, our main mission it to be the leading provider for online entertainment solution.

Mesh Radix offer web development and design, IT software & application development for online entertainment market, we provides highly cost effective, advanced and quality service, our main mission it to be the leading provider for online entertainment solution.