Processing Services Specialist, Claims

Liberty Specialty Markets; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Liberty Specialty Markets is seeking a Processing Services Claims Specialist in Kuala Lumpur to support claims handling processes across the Asia Pacific region. Ideal candidates will possess strong communication skills and a customer-focused mindset, with qualifications in relevant fields being encouraged. Join a dynamic team that emphasizes ongoing training and a supportive work environment.

Benefits

Comprehensive remuneration including health & medical benefits

On the job training and formal education support

Team building and social activities

Snack and beverage provisions in the pantry

Qualifications

• Claims handler with experience in commercial claims & recoveries for Marine or Energy preferred.
• Fresh graduates with relevant qualifications encouraged to apply.
• English communication skills required; Mandarin reading ability ideal.

Responsibilities

• Manage claims handling processes and requirements across various categories.
• Recommending reserves for indemnity and authorizing payments.
• Establish effective working relationships with internal stakeholders.

Skills

Communication

Customer Focus

Attention to Detail

Interpersonal Skills

Problem Solving

Education

Qualifications in Actuarial, Finance, Accounting, Business, Law, Insurance, or English

Job description

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Liberty Specialty Markets, offers specialty and commercial line insurance and reinsurance across Asia Pacific.

Find out what it takes to be part of a global Fortune 100 company that exists to help people embrace today and confidently pursue tomorrow.

• A truly great place to work based on team-work culture.
• Attractive and competitive salary and benefits.

WHY JOIN US:

• You will experience an integrated and fun team culture where ongoing learning is a focus at Liberty. You will benefit from on the job training, technical training, soft skills training and formal higher education support.
• Liberty offers a comprehensive remuneration proposition including Bonus, The Liberty Wellness Program with Health & Medical for our employees and their immediate family.
• Liberty hosts quarterly office team building and social activities, Friday relaxed business attire and the Liberty pantry are stocked with snacks, cold drinks, weekly fresh juice, coffee machines and tea supplies to make Liberty a truly great place to work.

JOB DESCRIPTION:

We are looking for a Processing Services Claims Specialist to join our team to manage our claims handling processes and requirements across casualty, marine, EPC etc. In this role you will be supporting the Liberty Claims teams across Asia Pacific region. If you are a good communicator and enjoy working in a dynamic, hardworking and supportive team environment we look forward to hearing from you. Relevant training will be provided as well, depending on your background.

The role:

• Claims handling responsibilities include - recommending/establishing adequate reserves for indemnity (and in some instance, expense and recovery claims), raising appropriate payments, managing defined categories of losses and recoveries in accordance with modified claims handling requirements, determining policy coverage, authorising payments in accordance with internal processes and within scope of authority.
• Team relationships – Establish and maintain a highly effective and responsive working relationship with all internal stakeholders and prioritise work commitments to ensure daily workflows are maintained and KPI/SLA’s are delivered.
• Team contribution - Abide by all training guides and contribute to an effective and strong team-work culture designed to help each other grow and develop. Join the team for ongoing training, company and social events and celebrations.
• Compliance - with all legal, statutory and corporate affairs requirements.

About you:

• Claims handler with experience in handling commercial claims & recoveries for Marine or Energy, Property & Construction is highly desired, but not necessarily a requirement.
• Fresh graduates with qualifications in Actuarial, Finance, Accounting, Business, Law, Insurance, and English are encouraged to apply.
• English communication skills (written and spoken) are required as you will be liaising with English speaking stakeholders and the ability to read Mandarin would be ideal as you will be handling some policies based in China.
• High level of customer focus, attention to detail and accuracy skills required.
• Engaged and committed to continual process improvements.
• Focused on quality outcomes in communications and all systems related transactions.
• Willingness to be flexible with changes to work arrangements according to business needs.
• Strong communication and interpersonal skills with a proven ability to deal with stakeholders in a professional, efficient and friendly manner.
• A team player eager to join a great group of motivated professionals in a rewarding and fun work environment.

WHAT NEXT?

If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.

Please click APPLY NOW and attach your resume.

Agencies – We’ve got this covered!

We care about your privacy and the protection of your information. Our Privacy Policy is available at https://www.libertyspecialtymarketsap.com/footer/privacy-policy/. By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following statements best describes your right to work in Malaysia? Which of the following languages are you fluent in? How would you rate your English language skills?

Liberty Specialty Markets is the global specialty risks division of Boston-based Liberty Mutual Insurance. Liberty Asia Pacific (APAC) is one of the most dynamic and responsive insurers in the Asia Pacific region. The Sydney head office was established in 1999, and today, Liberty APAC also has offices in Brisbane, Perth, Adelaide, Melbourne, Hong Kong, Singapore and Malaysia.

Liberty APAC offers specialist commercial lines insurance and reinsurance, with core products in Casualty, Professional & Financial Risks, Marine, Energy, Property, Construction, Crisis Management, Environmental Liability, Exploration and Production, Aviation, Surety, Accident & Health and Global Financial Risk insurance.

Liberty Specialty Markets is the global specialty risks division of Boston-based Liberty Mutual Insurance. Liberty Asia Pacific (APAC) is one of the most dynamic and responsive insurers in the Asia Pacific region. The Sydney head office was established in 1999, and today, Liberty APAC also has offices in Brisbane, Perth, Adelaide, Melbourne, Hong Kong, Singapore and Malaysia.

Liberty APAC offers specialist commercial lines insurance and reinsurance, with core products in Casualty, Professional & Financial Risks, Marine, Energy, Property, Construction, Crisis Management, Environmental Liability, Exploration and Production, Aviation, Surety, Accident & Health and Global Financial Risk insurance.

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Perks and benefits Medical Education support Dental Sports (e.g. Gym) Vision Health screening, Vaccinations, , Healthy eating p