Processing Executive

KONE; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

KONE is seeking a Processing Executive in Malaysia to execute transactions within Operations or Financial processes, ensuring compliance with SLAs, controls, and documentation. You will review requests, validate information, coordinate with stakeholders, and complete transactions accurately and efficiently.

The role supports quality improvement, reporting, and automation initiatives, with exposure to Copilot, Power BI, Power Automate, SAP, and related systems.

Qualifications

• Secondary school qualification or university education in a related field.
• Experience with SAP or similar business systems is an advantage.
• Proficient in Microsoft Office, Power Automate and Power BI.

Responsibilities

• Process transaction requests accurately and within SLAs.
• Review and validate required information and documentation.
• Follow up with stakeholders for missing details or approvals.
• Coordinate requests with other teams and track end-to-end processing.
• Perform quality checks and ensure compliance with controls and duties.
• Maintain accurate process documentation and reporting.
• Support SLAs, KPIs, and process improvement initiatives.
• Participate in training, meetings and automation initiatives.

Skills

Attention to detail

Procedures follow-through

Analytical thinking

Self-driven

Customer-oriented

Stakeholder management

Team player

Adaptability

English proficiency

Education

Secondary school qualification

University education

Finance/Economics/Business background

Tools

SAP

Power BI

Power Automate

Microsoft Office

Job description

The Processing Executive is responsible for executing transactions within KONE Operations or Financial processes while ensuring compliance with established processes, controls, and service level requirements. The role involves reviewing transaction requests, validating required information and documentation, coordinating with relevant stakeholders, and ensuring transactions are completed accurately and efficiently.

The role also contributes to quality improvement, process harmonization, reporting, and automation initiatives to support operational efficiency and KBS objectives

Key Responsibilities

• Process transaction requests accurately and within agreed Service Level Targets (SLAs), including quality, response time, throughput time, and efficiency requirements.
• Review and validate required information and supporting documentation before processing transactions.
• Follow up with relevant stakeholders when additional information, documentation, clarification, or approval is required.
• Coordinate requests with other process teams and track completion to ensure smooth end-to-end processing.
• Perform quality checks and ensure compliance with established processes, controls, and segregation-of-duties requirements.
• Perform daily reconciliation and corrective actions when required.
• Maintain accurate process documentation, unit instructions, and performance reporting.
• Support achievement of agreed SLAs, KPIs, productivity, and quality targets.
• Participate in process improvement and harmonization activities and identify opportunities for automation.
• Learn and utilize relevant tools and automation solutions, including Copilot, Power BI, Power Automate, SAP, and relevant systems , where applicable.
• Participate in training, team meetings, process analysis, and continuous improvement activities.
• Perform other related duties assigned by the Team Leader or Process Manager.

Requirements

Education & Experience

• Secondary school qualification or university education, preferably in Finance, Economics, Business Administration, or a related field .
• Previous experience in Finance, Administration, or Sales would be an advantage.
• Experience working with SAP or related business systems would be an advantage.
• Proficient in Microsoft Office, Microsoft Power Automate and Power BI.

Skills & Competencies

• Strong attention to detail and commitment to quality.
• Able to follow established procedures, guidelines, and process controls.
• Good analytical and problem-solving skills.
• Self-driven, organized, and punctual.
• Customer-oriented with good communication and stakeholder management skills.
• Good team player with the ability to work effectively in a multicultural environment.
• Flexible and able to adapt to new processes, systems, and changing business requirements.
• Strong language skills relevant to the unit supported; English proficiency is an advantage .

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html