Process Trainer (Mandarin Speaker) - Call Center Background

IGT Solutions; Subang Jaya; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Malaysia is seeking a Process Trainer (Mandarin Speaker) with a call center background. The role involves training new hires, providing continuous support, and developing training materials. The ideal candidate should have strong interpersonal skills and attention to detail. Competitive salary and flexible hybrid schedule offered, along with various perks including medical allowances and a robust career development path.

Benefits

Medical Allowance (Inclusive coverage for direct family members)

EPF & SOCSO provided

Dental & Optical Allowance

Attractive remuneration package above market standards

Employee Recognition & Insurance Coverage

Professional Development & Company Culture

Competitive Salary Rewards & Benefits Package

Qualifications

• Preferable to have knowledge who have managed Airlines/Travel Background clients.
• Multi-tasker with a great memory.
• Interpersonal and negotiation skills are necessary.

Responsibilities

• Instruct new hires and conduct process-specific training.
• Implement the training curriculum effectively.
• Monitor new hire progress in their initial month.

Skills

Team player

Excellent communication skills

Attention to details

Strong follow-up

Job description

Process Trainer (Mandarin Speaker) - Call Center Background

Add expected salary to your profile for insights

Join our high-impact Learning & Development team! We offer a highly competitive salary and a flexible hybrid schedule to promote true work-life balance. This role provides an accelerated career path to management and gives you full ownership over curriculum design for our largest client accounts. You'll work with cutting-edge AI-driven learning tools in a collaborative and supportive culture that prioritizes professional growth. Ready to make a direct impact on our retention goals?

Job Responsibilities

• Instructing new hire and conducting process specific training.
• Conducting refresher/ corrective trainings.
• To implement the training curriculum successfully and in a timely manner.
• Developing training content.
• Review existing training materials and make revisions, as necessary, as per instructional design.
• Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants.
• Monitor progress of new hires during the 0 to 30 Calendar days post classroom.
• Monitor calls and provide feedback to the agents on the floor.
• Familiarity with project specific technology.
• To interact with Clients effectively.
• Generate training reports.
• Giving structured feedback.
• Complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner.
• Participate in training design as per the Instructional Design Team.
• Hold calibration sessions to ensure standardization of the learning systems.
• To collaborate with the Instructional Design, Quality, and Performance Consulting teams to achieve classroom innovation.
• To contribute towards building an excellent training delivery team.
• People Management/ People Development.

Requirements

Preferable to have knowledge who have manage Airlines/ Travel Background client

• Team player, multi-tasker, high attention to details, strong follow up and a great memory.
• Has excellent communication, interpersonal, and negotiation skills.
• Other key management attributes & Key Performance Indicators (KPIs) as agreed.

Permanent Position

Attractive remuneration package above market standards.

Medical Allowance (Inclusive coverage for your direct family member)

EPF & SOCSO will be provided

Medical Leave & Medical Claim

Dental & Optical Allowance

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• Have you worked in a call centre before?
• How many years' experience do you have as a Trainer?

Call Centre & Customer Service More than 10,000 employees

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.

Perks and benefits Employee Recognition & Insurance Coverage Professional Development & Company Culture Competitive Salary Rewards & Benefits Package

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Researching careers? Find all the information and tips you need on career advice.