Process Executive (Voice Support – Korean language)

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global technology firm in Kuala Lumpur is seeking a Process Executive for voice support in Korean. The role involves reviewing attributes and ensuring compliance with quality metrics. Fluency in Korean is essential, along with strong English communication skills. Candidates must excel in multitasking and have a customer service orientation. This position offers the opportunity to work in a fast-paced environment.

Qualifications

• Fluency in Korean and excellent English communication skills are required.
• Experience in data analysis and reports is beneficial but not mandatory.
• Customer service exposure is advantageous but not required.

Responsibilities

• Verify and review information as per policy and guidelines.
• Analyze data and resolve user reports.
• Gather information via outbound calls to businesses.
• Work collaboratively with team leads.

Skills

Excellent written communication skills in English

Fluent in Korean

Ability to handle multiple tasks

Data analysis experience

Customer service experience

Job description

Overview

Role: Process Executive (Voice Support – Korean language)

Location: KL, Malaysia

Associate is responsible for working as Operator for Basic Review. Associates will make an outbound call and review all the attributes provided following the GDO Policy accordingly. Associates expected to ensure 100% compliance like have quality below 2%, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.

Summary

The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation.

Core Competencies

• Excellent written, reading & spoken communications skills in English &/ Required Language (Korean is a must) and additional Cantonese will be preferable and understanding of local culture.
• The ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines.
• Great interpersonal.
• Excellent attendance record.
• Excellent timekeeping.
• Possess the ability to work in a team environment as well as independently.
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory).
• Have extensive exposure to customer service (not mandatory).
• Set a healthy environment in the team and positive mind frame in the individual.
• Ability to work in a fast-paced, constantly evolving environment.
• Proven track record of exceptional performance and high productivity.
• Quick learning and understanding complex processes.

Roles & Responsibilities

• Listing Review (Verify and review information as per policy and guidelines).
• Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries.
• Basic Listing Review.
• Listing verification. Identify spam trends and escalate to relevant teams.
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Gather information via outbound calls to businesses.
• Work collaboratively with the Team Leads

Other requirements

• Candidate should be comfortable to work in normal working hours and work overtime.
• Ability to work with a high degree of accuracy (great attention to detail / content review).
• Ability to work in a fast-paced environment with minimal supervision.
• Customer service orientation and ability to work in a team.
• Strong keyboard and analytical skills.
• Ability to perform in adverse situations.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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