Process Executive-Ops JP Speaker

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Cognizant is seeking a Content Reviewer fluent in Japanese to join their team in Kuala Lumpur. The role involves reviewing and verifying listing information for a major technology project while ensuring adherence to quality requirements. Candidates should have strong communication skills and the ability to work in a fast-paced environment.

Qualifications

• 0-2 years of experience required.
• Experience in data analysis and customer service is preferred.

Responsibilities

• Verify and review information as per policy and guidelines.
• Analyze data and resolve user queries.
• Adhere to quality and productivity targets.

Skills

Excellent written communication skills in English

Excellent spoken communication skills in Japanese

Ability to handle multiple tasks

Time management

Interpersonal skills

Analytical skills

Job description

Role: Content Reviewer - Japanese language

Location: KL, Malaysia (Onsite)

Experience: 0-2 Years

Summary:

The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation.

Core Competencies:

• Excellent written, reading & spoken communications skills in English &/ Required Language (Japanese is a must) and additional Cantonese will be preferable and understanding of local culture.
• Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines.
• Great interpersonal.
• Excellent attendance record.
• Excellent timekeeping.
• Possess the ability to work in a team environment as well as independently.
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory).
• Have an extensive exposure to customer service (not mandatory).
• Set a healthy environment in the team and positive mind frame in the individual.
• Ability to work in a fast-paced, constantly evolving environment.
• Proven track record of exceptional performance and high productivity.
• Quick learning and understanding of complex processes.

Roles & Responsibilities:

• Listing Review (Verify and review information as per policy and guidelines).
• Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries.
• Basic Listing Review.
• Listing verification. Identify spam trends and escalate to relevant teams.
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Gather information via outbound calls to businesses.
• Work collaboratively with the Team Leads

Other requirements:

• Candidate should be comfortable to work in normal working hours and work overtime
• Ability to work with a high degree of accuracy (great attention to detail / content review)
• Ability to work in a fast-paced environment with minimal supervision
• Customer service orientation and ability to work in a team
• Strong keyboard and analytical skills
• Ability to perform in adverse situations

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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