Process Executive- Mandarin Speaker | Kuala Lumpur, MY

Cognizant; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking individuals with strong communication skills in English and Mandarin for a dynamic role focused on reviewing and verifying listings. This position involves analyzing data, ensuring compliance with policies, and collaborating with team leads to meet quality standards. Candidates should be adaptable, detail-oriented, and capable of working independently in a fast-paced environment. Join a team that values ownership and pride in performance, where your contributions will directly impact the project's success and help maintain high productivity levels.

Qualifications

• Proven track record of high performance and productivity.
• Ability to work independently and in a team environment.

Responsibilities

• Review listings for compliance with policies and guidelines.
• Analyze data and moderate reviews to resolve user queries.
• Collaborate effectively with Team Leads.

Skills

Excellent communication skills in English

Mandarin language skills

Cantonese language skills

Data analysis and reporting

Customer service experience

Strong interpersonal skills

Ability to handle multiple tasks

Attention to detail

Adaptability to fast-paced environments

Ownership and pride in performance

Job description

Summary:

The project involves reviewing attributes for features in the Largest Technology giant Maps. The team is expected to follow specific policy guidelines, meet quality and productivity standards, and ensure zero escalations.

Core Competencies:

• Excellent written, reading, and spoken communication skills in English and Mandarin (required). Additional Cantonese language skills and understanding of local culture are preferable.
• Ability to handle multiple tasks and priorities effectively under pressure and tight deadlines.
• Strong interpersonal skills.
• Excellent attendance and punctuality.
• Ability to work independently and in a team environment.
• Sense of ownership and pride in performance and its impact on the team.
• Experience in data analysis and reporting (optional).
• Experience in customer service (optional).
• Ability to foster a positive team environment and maintain a positive mindset.
• Adaptability to fast-paced and evolving environments.
• Proven track record of high performance and productivity.
• Quick learner with the ability to understand complex processes.

Roles & Responsibilities:

• Review listings to verify and ensure compliance with policies and guidelines.
• Analyze data, moderate reviews, correct relevant data, and resolve user reports and queries.
• Perform basic listing reviews and verifications.
• Identify spam trends and escalate to relevant teams.
• Adhere to quality metrics and strive to exceed monthly and annual targets.
• Gather information through outbound calls to businesses.
• Collaborate with Team Leads effectively.

Other requirements:

• Availability to work regular hours and overtime if necessary.
• High attention to detail and accuracy in content review.
• Ability to work in a fast-paced environment with minimal supervision.
• Customer service orientation and teamwork skills.
• Strong keyboard and analytical skills.
• Resilience in adverse situations.