Process Executive - Japanese/ Mandarin Speaker

Cognizant; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job description

Parit Buntar, Perak MYR30000 - MYR40000 Y VCare Animal Clinic

Posted today

Job Description

The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi‑faceted role.

Responsibilities

• Handle and coordinate active calendars
• Schedule and confirm meetings
• Ensure file organization based on office protocol
• Provide ad hoc support around office as needed

Qualifications

• Bachelor's degree or equivalent experience
• Strong interpersonal, customer service and communication skills
• Ability to multitask
• Proficient in Microsoft Office suite

Customer Service

Posted today

Job Description

Job Type: Full‑time

Customer Service

Posted today

Job Description

KRITERIA

SKOP PERKERJAAN

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Job Type: Full‑time

Pay: From RM1,700.00 per month

• Parental leave

Customer Service Specialist

Posted today

Job Description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As part of our growing expansion, we are seeking enthusiastic and customer‑oriented individuals to join us as Customer Service Specialists at our Sungai Petani office. This role focuses on providing excellent service and support to our clients.

Position

Job Responsibilities

• Respond to customer inquiries via calls, emails, and other communication platforms.
• Record and submit customer feedback/complaints using the internal system according to company SOP.
• Provide accurate information and solutions to ensure high customer satisfaction.
• Assist in resolving customer complaints in a timely and professional manner.
• Collaborate with team members to achieve overall service goals.

Job Requirements

• Minimum Diploma qualification and above.
• Good communication skills in English and Malay (written and verbal).
• Prior customer service or BPO experience is an added advantage.
• Strong interpersonal skills, positive attitude, and a customer‑first mindset.
• Basic computer skills and ability to use office software.
• Able to work in a fast‑paced environment and handle pressure.

Job Type

• Rotational shifts (5 days a week)

Salary & Benefits

• Basic Salary: RM1,700 per month
• Performance Allowance: KPI incentives up to RM150/month

EPF, SOCSO

• Annual Leave, Maternity Leave, Parental Leave
• Professional development and training
• Opportunities for career growth

Expected Start Date

Immediate

Ecommerce Customer Service

Posted today

Job Description

About the role

This is an exciting opportunity to join the dynamic team at KWENG HONG PACKAGING INDUSTRY SDN BHD as an Ecommerce Customer Service Representative. In this full‑time position based in Sungai Petani, Kedah, you will be responsible for providing exceptional customer service to our online clients, ensuring their needs are met and their experiences with our company are positive.

What you'll be doing

• Responding to customer inquiries and complaints via phone, email, and chat in a professional and timely manner
• Resolving customer issues efficiently and in accordance with company policies
• Providing product information and assisting customers with placing orders and processing returns
• Maintaining detailed records of customer interactions and updating customer information
• Identifying opportunities to improve customer service and contributing to the development of best practices
• Collaborating with cross‑functional teams to ensure a seamless customer experience

What we're looking for

• 1‑2 years of experience in a customer service or call centre role, preferably in an ecommerce or retail environment
• Excellent communication and interpersonal skills, with the ability to listen actively and respond empathetically
• Strong problem‑solving and decision‑making abilities to handle a variety of customer inquiries and concerns
• Proficiency in using customer service software and computer applications
• A keen eye for detail and the ability to multitask and prioritise effectively
• A positive attitude and a commitment to providing exceptional customer service

What we offer

At KWENG HONG PACKAGING INDUSTRY SDN BHD, we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and dental insurance coverage
• Generous holiday and leave entitlements
• Opportunities for professional development and career advancement
• A collaborative and inclusive company culture
• Free parking and convenient office location

About us

KWENG HONG PACKAGING INDUSTRY SDN BHD is a leading manufacturer and supplier of high‑quality packaging solutions. With over 20 years of experience in the industry, we are committed to providing our customers with innovative products and exceptional service. Our company is driven by a culture of excellence, innovation, and a dedication to sustainability.

If you're passionate about delivering exceptional customer service and want to be part of a dynamic and growing company, we encourage you to apply for this role. Click the "Apply Now" button below to submit your application.

Executive, Customer Service

Posted today

Job Description

Qualification & Experience

• Diploma, Bachelor's degree Business, Commerce or equivalent related field.
• Minimum 3–4 years experience in related field for Executive or Senior Executive
• Good communication with able to work effectively under pressure on a variety of tasks or issues simultaneously

PRIMARY RESPONSIBILITIES

• To proceed Purchase Order from customer. For existing customer and repeat orders, the relevant customer requirements will be processed and transfer to planning department for material planning and production.
• Liaise with customer on Purchase Order and delivery schedule.
• Expedite and monitor urgent part.
• Prepare On Time Delivery (OTD) report, KPI Daily Sales & Sales Forecast report.
• Generate sales order, delivery order & invoices.
• Prepare Delivery Master Schedule for each customer.
• To arrange customer delivery with logistic department.
• To monitor FG inventory level.
• To monitor all PO & delivery transactions for the designated customers.
• To monitor inventory in local & overseas hub. Tracking on all the delivery activities to the customers.
• To coordinate internally of overall preparations & arrangement to support the customers.
• To ensure total customer satisfaction in customer scorecard.
• To chair weekly meeting with operation team to review customer demand.
• Assistant, Senior or Customer Service Executive to prepare monthly shipment quantity report.
• To monitor overdue open PO & aging FG inventory.

Customer Service Assistant

Posted today

Job Description

Key Responsibilities

Customer Interaction:

• Respond to customer inquiries and provide accurate information about products, services, and policies through phone, email, chat, or in‑person.
• Handle customer complaints and issues with professionalism, working to resolve them effectively and promptly.
• Provide assistance with order placement, product returns, and service requests.

Issue Resolution:

• Identify and troubleshoot customer issues, providing solutions or escalating them to higher‑level support when necessary.
• Follow up with customers to ensure that their issues have been resolved to their satisfaction.
• Document customer interactions and resolutions in the company's customer service management system.

Product and Service Knowledge:

• Maintain up‑to‑date knowledge of company products, services, and promotions to provide accurate information to customers.
• Stay informed about company policies, procedures, and industry best practices to effectively address customer inquiries and concerns.

Customer Feedback:

• Collect and record customer feedback, including suggestions, complaints, and compliments.
• Report recurring issues or trends to the Customer Service Manager for review and action.
• Participate in customer satisfaction surveys and provide insights for service improvement.

Administrative Tasks:

• Process customer orders, returns, and exchanges accurately and efficiently.
• Manage and update customer accounts, ensuring that all information is current and accurate.
• Assist with administrative tasks such as data entry, filing, and maintaining customer records.

Team Collaboration:

• Work closely with other customer service representatives and departments to ensure a cohesive approach to customer service.
• Share best practices and contribute to a positive team environment.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Quality Assurance:

• Adhere to company standards and procedures for customer service and communication.
• Maintain a high level of professionalism and customer care in all interactions.

Customer Service Officer

Posted today

Job Description

What you'll be doing:

• Manage and process customer orders, ensuring accurate and timely order fulfilment.
• Respond to customer inquiries and provide updates on order status and delivery.
• Maintain accurate and up‑to‑date sales records and databases.
• Assist with the preparation of sales reports and presentations.
• Collaborate with the sales team to identify and address customer needs.
• Provide administrative support to the sales department as needed.

What we're looking for:

• Proven experience in a sales administration or customer service role.
• Strong communication and interpersonal skills to effectively liaise with customers.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Attention to detail and a commitment to providing high‑quality customer service.
• Adaptability and the ability to work in a fast‑paced environment.

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