Process Delivery Specialist (English Speaking)

IBM; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage spare parts claims and customer inquiries. This role involves validating requests, ensuring compliance with policies, and providing exceptional customer service. You will be at the forefront of resolving issues and coordinating with various departments to ensure timely resolutions. If you are passionate about delivering excellent service and enjoy problem-solving in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Fluent in English is required.
• Bachelor's degree preferred for this role.

Responsibilities

• Validate and audit spare parts request claims and ensure compliance.
• Handle inbound/outbound calls and manage email queries effectively.
• Analyze requests and route them to appropriate departments.

Skills

Customer Service

Administrative Skills

Call Centre Experience

English Fluency

Education

Bachelor's Degree

Job description

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your Role And Responsibilities

Your Role and Responsibilities

• Check and validate spare parts request/enquiry claims
• Parts return/exchange verification
• Parts return/exchange submission
• Handle inbound and outbound calls & manage email queries
• Analyze requests and make judgments based on checklists/rules/policies
• Validate and audit abnormal requests based on policy
• Route requests/enquiries to appropriate departments based on policy and approval requirements
• Identify common errors and issues to the management team
• Resolve concerns and close pending claims by coordinating and following up with concerned parties

VOCs for Parts Related Claims

• Address and ensure complete resolution of concerns and issues
• Ensure resolution is in compliance with processes and closed on time

Others

• Handle miscellaneous requests concerning parts-related claims

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

[Languages]
Fluent in English

Preferred Technical And Professional Experience

• Customer Service
• Call Centre Experience
• Administrative Skills