Proactive Problem Management Engineer | Drive Stability

Singtel Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Singtel Group in Malaysia is seeking a Problem Management Engineer to drive proactive problem management across our network and technology environment. You will identify root causes, reduce recurring incidents, and improve service stability through data-driven insights.

You will collaborate with cross-functional teams, perform RCA using structured methodologies, maintain knowledge databases, and contribute to continuous improvement and KPI reporting.

Qualifications

• Diploma or degree in CS/IT/Engineering/Telecommunications.
• Up to 3 years of experience in Problem Management or related roles.
• Strong networking knowledge: LAN/WAN, routing, switching, TCP/IP, and security.
• Experience with ITSM platforms such as ServiceNow or BMC Remedy.

Responsibilities

• Detect, log, and manage problems by analysing recurring incidents.
• Perform root cause analysis (RCA) using structured methodologies such as 5 Whys, Fishbone Diagram, and Kepner-Tregoe.
• Collaborate with cross-functional teams to investigate complex technical issues and identify effective resolutions.
• Recommend and drive the implementation of workarounds and permanent solutions to improve service stability.
• Lead critical problem investigations and support audit activities when required.

Skills

Problem management

Root cause analysis

Networking fundamentals

Communication skills

Stakeholder management

Education

Diploma or Degree in Computer Science/Information Technology/Engineering/ Telecommunications

Tools

Microsoft Excel

Power BI

Tableau

ServiceNow

BMC Remedy

Job description

Singtel Group in Malaysia is seeking a Problem Management Engineer to drive proactive problem management across our network and technology environment. You will identify root causes, reduce recurring incidents, and improve service stability through data-driven insights.

You will collaborate with cross-functional teams, perform RCA using structured methodologies, maintain knowledge databases, and contribute to continuous improvement and KPI reporting.