Proactive Network Experience Management Intern

Menara Maxis; Kampung Paya; On-site; MYR 13,392 - 26,784; Part time

Job summary

Maxis in Malaysia invites you to join a hands-on AI/ML internship focused on developing intelligent solutions to monitor networks and enhance customer experience. You'll work in a fast-paced telecom environment on data-driven problems and proactive anomaly detection.

You'll gain experience in data engineering, model development, AI agent design, and performance optimization, with collaboration across engineers, analysts, and business stakeholders, while contributing to innovative automation

Qualifications

• Pursuing a Bachelor's Degree in Computer Science, Data Science, AI, ML, SE, IT or related fields.
• Strong programming skills in Python.
• Knowledge of data analytics, data visualization, and statistics.
• Familiarity with ML concepts, including supervised/unsupervised learning and feature engineering.
• Interest or experience in AI agents, Generative AI, LLMs, or intelligent automation.
• Strong analytical thinking, problem-solving, and attention to detail.
• Good communication and collaboration skills to work in a team.

Responsibilities

• Developing and testing Machine Learning models for anomaly detection, prediction, and data‑driven insights.
• Designing, prototyping, and evaluating AI agents to automate data analysis, monitoring, and operational workflows.
• Collecting, cleaning, integrating, and analyzing data from multiple sources, including network performance metrics, CEM systems, and operational platforms.
• Building data pipelines, dashboards, and analytical tools to support proactive network performance monitoring and decision‑making.
• Collaborating with engineers, data analysts, and business stakeholders to define use cases, validate model performance, and recommend improvements.
• Conducting exploratory data analysis to uncover trends, patterns, and potential service issues.
• Monitoring model performance and supporting continuous improvement through testing, tuning, and optimization.
• Preparing technical documentation, project reports, and presentations to communicate findings and recommendations.
• Supporting the evaluation of new AI technologies, frameworks, and industry best practices.
• Contributing to process improvements and innovation initiatives related to AI, analytics, and automation.

Skills

Python

Data analytics

Machine Learning concepts

AI agents

Generative AI

Data visualization

Education

Bachelor's degree in Computer Science / Data Science / AI

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical? Are you passionate about Artificial Intelligence, Machine Learning, and data‑driven problem solving? This internship offers an exciting opportunity to gain hands‑on experience in developing intelligent solutions that enhance network monitoring and customer experience within a leading telecommunications company. As telecommunications networks become increasingly complex, proactive monitoring and automated anomaly detection are critical to ensuring service quality and customer satisfaction. This role supports the development of AI‑powered solutions that transform large volumes of network and customer data into actionable insights, enabling faster issue detection and smarter operational decisions.

Job Responsibilities

• Developing and testing Machine Learning models for anomaly detection, prediction, and data‑driven insights.
• Designing, prototyping, and evaluating AI agents to automate data analysis, monitoring, and operational workflows.
• Collecting, cleaning, integrating, and analyzing data from multiple sources, including network performance metrics, customer experience management (CEM) systems, and operational platforms.
• Building data pipelines, dashboards, and analytical tools to support proactive network performance monitoring and decision‑making.
• Collaborating with engineers, data analysts, and business stakeholders to define use cases, validate model performance, and recommend improvements.
• Conducting exploratory data analysis to uncover trends, patterns, and potential service issues.
• Monitoring model performance and supporting continuous improvement through testing, tuning, and optimization.
• Preparing technical documentation, project reports, and presentations to communicate findings and recommendations.
• Supporting the evaluation of new AI technologies, frameworks, and industry best practices.
• Contributing to process improvements and innovation initiatives related to AI, analytics, and automation.

Value‑Added Project Opportunity

During your internship, you will have the opportunity to contribute to a high‑impact project: AI‑Assisted Proactive Monitoring Tool. You will support the development of an AI‑powered monitoring solution that leverages Key Quality Indicator (KQI) data from multiple sources, including network performance counters, customer experience management (CEM) probes, customer complaints and feedback, and external contextual data. The objective is to automatically detect anomalies at hotspot locations, identify potential service degradations before customers are significantly impacted, and provide actionable insights to support operational teams.

Requirements

• Currently pursuing a Bachelor's Degree in Computer Science, Data Science, Artificial Intelligence, Machine Learning, Software Engineering, Telecommunications, Information Technology, Mathematics, Statistics, or related fields.
• Strong programming skills in Python.
• Knowledge of Data Analytics, data visualization, and statistical analysis techniques.
• Familiarity with Machine Learning concepts, including supervised and unsupervised learning, model evaluation, and feature engineering.
• Interest or experience in AI Agents, Generative AI, Large Language Models (LLMs), or intelligent automation solutions.
• Strong analytical thinking, problem‑solving abilities, and attention to detail.
• Good communication and collaboration skills, with the ability to work effectively in a team environment.

Internship Duration

Duration: 6 Months

What You'll Gain

• Hands‑on experience developing AI and Machine Learning solutions in a real‑world telecommunications environment.
• Work on impactful projects involving predictive analytics, anomaly detection, and AI‑driven automation.
• Practical skills in data engineering, model development, AI agent design, and performance optimization.
• Industry best practices for AI solution development, deployment, and monitoring.
• Exposure to large‑scale operational data and cutting‑edge technologies used in network and customer experience management.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.