Priority Banking Service Relationship Manager

Hong Leong Bank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Priority Banking Service Relationship Manager. This role involves managing customer issues, maintaining service quality, and building strong customer relationships. The ideal candidate will have a degree in a relevant field and 3-5 years of experience in a financial institution. Join us to realize your full potential and contribute to our digital transformation.

Qualifications

• Minimum 3-5 years of relevant experience in a financial institution.

Responsibilities

• Take ownership of customer issues from enquiries to complaints.
• Engage customers and build sustainable relationships.
• Ensure walk-in customers are attended to in a timely manner.

Skills

Interpersonal Skills

Motivation

Education

Undergraduate degree in Accounting, Banking, Investment, Finance

Tools

MS Office

Job description

Priority Banking Service Relationship Manager page is loaded

Priority Banking Service Relationship Manager

Apply locations HLT-Hong Leong Tower | time type Full time | posted on Posted 15 Days Ago | job requisition id JR0000020661

If you are looking to excel and make a difference, take a closer look at us…

Job Description:

• Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution
• Maintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Take the extra mile to engage customers and build sustainable relationships and trust with customers.
• Ensure walk-in PB customers are attended to in a timely & accurate manner.
• Share information on campaigns or current promotions with customers & cross-sell products such as Credit Card, SMF, etc.
• Refer sales to RMs for PB upgrades and investment products, ensuring compliance with NCNS policy—perform only referrals unless licensed (FIMM/IPPC/BANCA).
• Check documents/forms submitted by RMs thoroughly to meet risk & compliance requirements (AML / FATCA & CRS / FEAR, etc.).
• Perform call-backs to customers to confirm sales and banking transactions.
• Maintain the Priority Banking Center (PBC), ensuring all facilities, equipment, and stationery are adequately provided.
• Develop and implement an efficient documentation and filing system to keep all important documentation organized and up-to-date.
• Meet personal and PBC team sales and service targets.

Job Requirements:

• Undergraduate degree in Accounting, Banking, Investment, Finance, or a related field from a recognized institution.
• Minimum 3-5 years of relevant experience in a financial institution.
• Excellent interpersonal skills.
• Highly motivated and result-driven.
• Proficient in MS Office applications such as PowerPoint, Excel, and Word.
• Open to Malaysian citizens only.

About Hong Leong Bank

We are a leading financial institution in Malaysia with a century of entrepreneurial heritage. Our comprehensive financial services, guided by a Digital-at-the-Core ethos, have earned industry recognition for innovation, making banking simpler and more effortless. Our services span across Malaysia and include expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We value diversity, inclusion, and merit, aiming to infuse diverse thinking and skills into our organization. Candidates are assessed based on merit and potential. As part of our digital transformation, we are digitizing the employee journey to foster continuous learning, career growth, and internal talent development.

Realize your full potential at Hong Leong Bank by applying now.

About Us

Hong Leong Bank (“HLB”) is a leading financial services provider in Malaysia, offering innovative solutions through digital and traditional channels. Our approach emphasizes digital integration and customer-centricity to adapt to the rapidly changing financial landscape, ensuring a seamless banking experience powered by technology and a customer-first mindset.

Our ethos of being Digital-At-The-Core and customer-focused drives us to continually innovate and lead in the financial industry.