Primary Banker 1, Subang Jaya Branch

HSBC; Subang Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

HSBC is seeking a Primary Banker 1 to join their Wealth and Personal Banking team in Subang Jaya, Malaysia. This role involves delivering exceptional customer experiences, promoting digital banking, and driving revenue growth by fulfilling customer needs. Ideal candidates will have a strong customer focus and experience in banking sales.

Qualifications

• Ambitious individual with strong customer focus.
• Experience in sales and banking preferred.
• Ability to adapt to digital tools and compliance requirements.

Responsibilities

• Deliver exceptional customer experience and identify needs.
• Promote digital channels and generate revenue.
• Maintain compliance with regulatory requirements.

Skills

Customer Experience

Sales

Digital Literacy

Compliance

Job description

Some careers grow faster than others.

If you’re looking for a career that offers plenty of opportunities to develop, join HSBC and unlock a future rich with potential.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management, along with Global Private Banking, aiming to become one of the world’s largest wealth managers with USD 1.4 trillion in assets. In Asia, where wealth pools are expanding rapidly, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD 5.7 billion. Our dedicated colleagues serve millions of customers worldwide, offering a broad spectrum of private wealth services—from personal banking for individuals and families to services for business owners, investors, and ultra-high-net-worth individuals. We provide products such as bank accounts, credit cards, personal loans, mortgages, as well as asset management, insurance, wealth management, and private banking tailored to our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team as a Primary Banker 1, working collaboratively to define, manage, and achieve divisional business targets.

Principal Responsibilities:

1. Act as a Branch Ambassador to deliver exceptional customer experience by identifying and fulfilling customer needs at first contact.
2. Promote digital channels and Life Sign Technology to New to Bank (NTB) or Existing to Bank (ETB) customers.
3. Generate revenue growth by addressing customer needs for cards, personal loans, balance build, and other retail products.
4. Drive referrals for both Advance and Premier customer segments.
5. Utilize the customer base to identify opportunities and drive sales.
6. Accurately update customer information in the Bank’s system.
7. Ensure compliance with regulatory requirements including Audit, SOX, and others.