Primary Banker 1, Puchong Branch

HSBC; Batu 6 ½ Jalan Puchong; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global bank is looking for a Primary Banker 1 in Kuala Lumpur to enhance customer experience and drive sales. The role includes promoting digital solutions and ensuring compliance with regulations. This position offers a great opportunity to grow your career in the banking sector.

Qualifications

• Strong ability to identify and fulfill customer needs.
• Experience in promoting digital banking solutions.
• Adept in generating revenue through sales.

Responsibilities

• Act as a Branch Ambassador for customer experience.
• Promote digital channels to customers.
• Drive revenue growth through product offerings.
• Identify and leverage sales opportunities.
• Maintain accurate customer information.

Skills

Customer service

Sales skills

Attention to detail

Job description

Some careers grow faster than others.

If you’re looking for a career that offers plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, aiming to become one of the world’s largest wealth managers with USD 1.4 trillion in assets. In Asia, where wealth pools are growing fastest, HSBC’s wealth revenues increased by 12% in 2019 (year-on-year) to USD 5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the spectrum of private wealth, from personal banking for individuals and families to business owners, investors, and ultra-high-net-worth individuals. We offer products and services including bank accounts, credit cards, personal loans, mortgages, asset management, insurance, wealth management, and private banking tailored to our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team as a Primary Banker 1. The role involves working with colleagues to define, manage, and achieve divisional business targets.

Principal Responsibilities:

1. Act as a Branch Ambassador to deliver exceptional customer experience by identifying and fulfilling customer needs at the first point of contact.
2. Promote digital channels and Life Sign Technology to New to Bank (NTB) or Existing to Bank (ETB) customers.
3. Generate revenue growth by meeting customer needs for cards, personal loans, balance build, and other retail products.
4. Drive referrals for both Advance and Premier customer segments.
5. Utilize the customer base to identify opportunities and drive sales.
6. Update customer information accurately in the Bank’s system.
7. Ensure compliance with audit, SOX, and other regulatory requirements.