Primary Banker 1, Mont Kiara Branch

HSBC; Kuala Lumpur; On-site; MYR 30,000 - 55,000; Full time

Job summary

A leading global bank is seeking an ambitious individual to join their Wealth and Personal Banking team as a Primary Banker 1. This role involves delivering exceptional customer experiences, driving sales, and ensuring compliance with regulations. Ideal candidates will have strong customer service skills and a drive for achieving business targets.

Qualifications

• Experience in retail banking or similar environments preferred.
• Strong communication and interpersonal skills.
• Ability to drive sales and promote banking products.

Responsibilities

• Deliver exceptional customer experience as a Branch Ambassador.
• Promote digital channels and generate revenue growth.
• Ensure compliance with regulatory requirements.

Skills

Customer Service

Sales

Compliance

Job description

Some careers grow faster than others.

If you’re looking for a career that offers plenty of opportunities for development, join HSBC and unlock your potential.

Wealth and Personal Banking is our new global business combining Retail Banking, Wealth Management, and Global Private Banking, aiming to become one of the world’s largest wealth managers with USD 1.4 trillion in assets. In Asia, where wealth pools are expanding rapidly, HSBC’s wealth revenues increased by 12% in 2019 (year-on-year) to USD 5.7 billion. Our dedicated colleagues serve millions of customers worldwide, covering private wealth from personal banking for individuals and families to business owners, investors, and ultra-high-net-worth individuals. We offer products and services such as bank accounts, credit cards, personal loans, mortgages, asset management, insurance, wealth management, and private banking tailored to our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team as a Primary Banker 1, working with colleagues to define, manage, and achieve divisional business targets.

Principal Responsibilities:

1. Act as a Branch Ambassador to deliver exceptional customer experience by identifying and fulfilling customer needs at first contact.
2. Promote digital channels and Life Sign Technology to New to Bank (NTB) or Existing to Bank (ETB) customers.
3. Generate revenue growth by meeting customer needs for cards, personal loans, balance build, and other retail products.
4. Drive referrals for both Advance and Premier customer segments.
5. Utilize customer base to identify opportunities and drive sales.
6. Accurately update customer information in the Bank’s system.
7. Ensure compliance with regulatory requirements, including Audit, SOX, and others.