Primary Banker 1, Kota Kinabalu Branch

HSBC Recruitment; Kota Kinabalu; On-site; MYR 100,000 - 150,000; Full time

Job summary

HSBC is seeking a motivated individual for the role of Primary Banker 1 in Kota Kinabalu. You will deliver exceptional customer service, promote digital channels, and drive revenue growth through customer engagements while ensuring compliance. This is an excellent opportunity for those with a background in retail banking or financial services, with competitive compensation and career development opportunities.

Qualifications

• Minimum SPM qualification with 5 credits.
• At least one year of working experience preferred.
• Fluent in spoken English and Bahasa Malaysia; Mandarin/Cantonese is an advantage.

Responsibilities

• Act as a Branch Ambassador to deliver exceptional customer experience.
• Generate revenue growth by meeting customer needs for retail products.
• Ensure compliance with regulatory requirements.

Skills

Customer handling

Problem solving

Fluency in English

Fluency in Bahasa Malaysia

Digital tools navigation

Education

SPM qualification with 5 credits

Job description

Job Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Primary Banker 1 working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

• Act as a Branch Ambassador to deliver exceptional customer experience through identifying and fulfilling customer needs at first point of contact
• Promote digital channel and Life Sign Technology to New to Bank (NTB) or Existing to Bank (ETB) customers
• Generate revenue growth by meeting customer needs for cards, personal loan, balance build and other retail products
• Drive referrals for both Advance and Premier customer segments
• Utilise customer base to look for opportunities and drive sales
• Update customer’s information accurately in the Bank’s system
• Ensure Compliance, Audit, SOX and other regulatory requirements are met
  
  

Requirements

• Minimum SPM qualification with 5 credits
• Candidate with at least one (1) year working experience in retail, banking or financial industry would be preferred
• Fluent in spoken English and Bahasa Malaysia; Mandarin / Cantonese is an added advantage;
• Strong customer handling and problem solving skills
• Ability to navigate and use tablet and other digital tools
• Fresh graduates are encouraged to apply
  
  

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

Opening up a world of opportunity

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Issued by HSBC Bank Malaysia Berhad