Primary Banker 1, Kota Kinabalu Branch

HSBC; Kota Kinabalu; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global banking institution is seeking an ambitious individual for the role of Primary Banker 1 in Kota Kinabalu. This position focuses on delivering exceptional customer experiences and generating revenue through various banking products. The ideal candidate should have the ability to promote digital channels, understand customer needs, and ensure compliance with regulatory requirements in a dynamic banking environment.

Qualifications

• Ability to deliver exceptional customer experience.
• Skill in promoting digital channels and technologies.
• Understanding of regulatory compliance requirements.

Responsibilities

• Act as Branch Ambassador for customer experience.
• Promote digital channels to customers.
• Generate revenue growth through cross-selling products.
• Drive referrals for various customer segments.
• Utilize customer base for sales opportunities.
• Update customer information in systems.
• Ensure compliance with regulatory requirements.

Job description

Some careers grow faster than others.

If you’re looking for a career that offers plenty of opportunities for development, join HSBC and unlock your potential.

Wealth and Personal Banking is our global business combining Retail Banking, Wealth Management, and Global Private Banking, aiming to be one of the world’s largest wealth managers with USD 1.4 trillion in assets. In Asia, where wealth pools are expanding rapidly, HSBC’s wealth revenues increased by 12% in 2019 (year-on-year) to USD 5.7 billion. Our dedicated colleagues serve millions of customers worldwide, offering a spectrum of private wealth services—from personal banking for individuals and families to services for business owners, investors, and ultra-high-net-worth individuals. Our products include bank accounts, credit cards, personal loans, mortgages, asset management, insurance, and private banking services tailored to customer needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team as a Primary Banker 1. This role involves collaborating with colleagues to define, manage, and achieve divisional business targets.

Principal Responsibilities:

1. Act as a Branch Ambassador to deliver exceptional customer experience by identifying and fulfilling customer needs at the first point of contact.
2. Promote digital channels and Life Sign Technology to both New to Bank (NTB) and Existing to Bank (ETB) customers.
3. Generate revenue growth by meeting customer needs for cards, personal loans, balance build, and other retail products.
4. Drive referrals for both Advance and Premier customer segments.
5. Utilize the customer base to identify opportunities and drive sales.
6. Update customer information accurately in the bank’s system.
7. Ensure compliance with regulatory requirements, including Audit, SOX, and others.