Primary Banker 1, Ipoh Branch

HSBC; Ipoh; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading global bank is seeking a Primary Banker to join their Wealth and Personal Banking team in Malaysia. The ideal candidate will provide exceptional customer service while generating revenue through various banking products. This role offers opportunities for growth in a dynamic banking environment.

Qualifications

• Ambitious individual with strong customer service skills.
• Ability to drive sales and generate revenue.
• Must ensure compliance with banking regulations.

Responsibilities

• Deliver exceptional customer experience and fulfill needs at first contact.
• Promote digital channels and generate revenue growth.
• Update customer information accurately in the system.

Skills

Customer Experience

Sales Generation

Regulatory Compliance

Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Wealth and Personal Banking is our new global business combining Retail Banking, Wealth Management, and Global Private Banking, aiming to become one of the world’s largest wealth managers with USD 1.4 trillion in assets. In Asia, where wealth pools are growing rapidly, HSBC’s wealth revenues increased by 12% in 2019 (year-on-year) to USD 5.7 billion. Our dedicated colleagues serve millions of customers worldwide, offering a spectrum of private wealth services—from personal banking for individuals and families to services for business owners, investors, and ultra-high-net-worth individuals. We provide products such as bank accounts, credit cards, personal loans, mortgages, asset management, insurance, wealth management, and private banking tailored to our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team as a Primary Banker 1. The role involves working with colleagues to define, manage, and achieve divisional business targets.

Principal Responsibilities:

1. Act as a Branch Ambassador to deliver exceptional customer experience by identifying and fulfilling customer needs at first contact.
2. Promote digital channels and Life Sign Technology to both New to Bank (NTB) and Existing to Bank (ETB) customers.
3. Generate revenue growth by meeting customer needs for cards, personal loans, balance build, and other retail products.
4. Drive referrals for both Advance and Premier customer segments.
5. Utilize the customer base to identify opportunities and drive sales.
6. Update customer information accurately in the Bank’s system.
7. Ensure compliance with regulatory requirements, including Audit, SOX, and others.