Primary Banker 1, Damansara Utama Branch | Seremban, MY

HSBC; Seremban; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading global bank is seeking a Primary Banker 1 in Seremban, Malaysia. This role focuses on delivering exceptional customer experiences and achieving business targets through effective sales strategies. Candidates should possess at least SPM qualifications and ideally have retail banking experience. Strong English and Bahasa Malaysia communication skills are essential, and familiarity with Mandarin or Cantonese is a plus.

Qualifications

• At least one year of experience in retail banking or financial industry preferred.
• Fresh graduates are encouraged to apply.
• Mandarin/Cantonese is an advantage.

Responsibilities

• Act as a Branch Ambassador to deliver exceptional customer experience.
• Promote digital channels and Life Sign Technology.
• Generate revenue growth by meeting customer needs.

Skills

Customer handling

Problem-solving

Digital tool navigation

Fluent English

Fluent Bahasa Malaysia

Education

Minimum SPM qualification with 5 credits

Job description

Some careers grow faster than others.

If you're looking for a career that offers plenty of opportunities to develop, join HSBC and realize your potential.

Wealth and Personal Banking is our global business combining Retail Banking and Wealth Management, along with Global Private Banking, making us one of the world's largest wealth managers with USD 1.4 trillion in assets. In Asia, where wealth pools are expanding rapidly, HSBC's wealth revenues increased by 12% in 2019 to USD 5.7 billion. Our dedicated colleagues serve millions of customers worldwide, providing a spectrum of services from personal banking, asset management, insurance, to private banking, tailored to meet diverse needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team as a Primary Banker 1. You will work with colleagues to define, manage, and achieve divisional business targets.

Principal Responsibilities:

1. Act as a Branch Ambassador to deliver exceptional customer experience by identifying and fulfilling customer needs at first contact.
2. Promote digital channels and Life Sign Technology to both New to Bank (NTB) and Existing to Bank (ETB) customers.
3. Generate revenue growth by meeting customer needs for cards, personal loans, savings, and other retail products.
4. Drive referrals for both Advance and Premier customer segments.
5. Utilize the customer base to identify opportunities and drive sales.
6. Accurately update customer information in the Bank's system.
7. Ensure compliance with Audit, SOX, and other regulatory requirements.

Requirements:

• Minimum SPM qualification with 5 credits.
• At least one (1) year of experience in retail banking or financial industry preferred.
• Fluent in spoken English and Bahasa Malaysia; Mandarin/Cantonese is an advantage.
• Strong customer handling and problem-solving skills.
• Ability to navigate and operate digital tools and tablets.
• Fresh graduates are encouraged to apply.

Due to urgent hiring needs, candidates with immediate right to work locally and no relocation requirements will be prioritized.

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to fostering a culture of respect and inclusion. We promote continuous professional development, flexible working, and growth opportunities within an inclusive environment. Personal data collected during applications will be handled in accordance with our Privacy Statement, available on our website.

Issued by HSBC Bank Malaysia Berhad

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