PRE-SALES ENGINEER - NETWORKING/CCTV

TP-Link; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading networking solutions company in Kuala Lumpur seeks an experienced technical support specialist. The role requires understanding customer business needs and technical requirements, promoting appropriate networking solutions, and conducting product presentations. Ideal candidates should hold a degree in IT or related fields, have knowledge of WAN & LAN products, and be proficient in English, Bahasa Malaysia, and Mandarin. The position offers numerous perks and a supportive work environment.

Benefits

Free parking

Birthday voucher

Staff purchase discounts

Weekly sport sessions

Annual company trip

Festive gifts

Pantry supplies

Long Service Award

Qualifications

• Minimum 2 years in Business Network domain or technical support.
• Fluent in English, Bahasa Malaysia, and Mandarin for effective communication.
• Capable of technical alignment, negotiation, and clarification with customers.

Responsibilities

• Understand customers' business and technical requirements.
• Coordinate with Account Manager to provide proper products.
• Promote solutions and deliver technical proposals.

Skills

Technical support experience

Network troubleshooting skills

Fluent in English

Fluent in Bahasa Malaysia

Fluent in Mandarin

Education

Bachelor’s degree in Telecommunication, IT, Computer Science, or Engineering

Tools

WAN & LAN networking products

CCTV systems

GPON

Gateway

AP

IP CCTV

Job description

• Deeply understand customers' business and technical requirements, handling customer pre-sales technical related issues.
• Identify key customer requirements and coordinate with Account Manager to provide customers proper products.
• Promote solutions to defined customers and deliver formal technical proposals and presentations.
• Take charge of product solution design, and make sure the solution is competitive technically.
• Complete other tasks issued by the company.

Job Requirements:

• Minimum 2 years in Business Network domain or technical support.
• Bachelor’s degree in Telecommunication, IT, Computer Science, or Engineering.
• Proficiency in WAN & LAN networking products (Switch, Wireless Access Point, Router), CCTV systems, GPON, Gateway, AP, and IP CCTV.
• Having OCNA/TPNP or other networking certifications would be an added advantage.
• Fluent in English, Bahasa Malaysia, and Mandarin for effective communication.
• Capable of technical alignment, negotiation, and clarification with customers.
• All national and federal territory public holidays observed.
• Additional leave for public holidays falling on Saturdays.
• Free parking, birthday voucher, staff purchase discounts.
• Weekly sport sessions, monthly birthday events, quarterly team building.
• Annual company trip, annual dinner, Long Service Award.
• Festive gifts (CNY, Mid-Autumn Festival), pantry supplies, and ad-hoc events.

For interested candidates, please email your resume to *****@tp-link.com

*Only shortlisted candidates will be contacted for an interview.