Pre-Licensed Customer Service Representative - Remote

Teleperformance; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading company in global digital services is seeking a Pre-Licensed Representative to resolve customer issues and provide exceptional service. The role includes a structured training program for licensing, competitive pay, and various employee benefits. The ideal candidate will have customer service experience and strong communication skills, ready to thrive in a collaborative environment.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision)

Paid Time Off

Qualifications

• 6 months customer service experience minimum.
• Ability to type 25 wpm.
• Comfort with desktop computer systems.

Responsibilities

• Resolve complex consumer issues and advise first level representatives.
• Assist policy holders with billing questions and concerns.
• Provide support for any policy changes requested.

Skills

Customer service

Oral communication

Written communication

Problem-solving

Organization

Education

High School Graduate or GED

Job description

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.

If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future!

How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you’ll get PAID TO STUDY!

What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam!

After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in!

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Responsibilities

Your Responsibilities

As a Pre-Licensed Representativeare required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.

• Resolve complex consumer issues and advise first level representatives on high level issues.
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested

Support policy holders needs by providing recommendations and adjusting as necessary

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• 6 months Call Center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements:

• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 25.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Be One of Our People

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets