Policy Servicing Analyst (System Support & Projects)

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 55,000 - 95,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking a professional for Policy Servicing operational support and business process analysis. The role involves participation in automation projects, performance reviews, and ensuring operational excellence. Candidates should have a degree in Business Administration and ideally possess experience in the insurance industry.

Qualifications

• Bachelor Degree in Business Administration or equivalent.
• 5 years’ experience in Insurance Industry preferred.

Responsibilities

• Participate in digital servicing and system enhancement projects.
• Perform data analysis and present findings to support business decisions.
• Prepare business cases and manage project timelines.

Skills

Process review

Data analysis

Business process improvement

Education

Bachelor Degree in Business Administration

Job description

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110122

Job Summary

Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.

Job Accountabilities - Key Accountabilities

1.Participate in Digital Servicing, automation, system enhancement and process improvement projects. Role and Responsibilities including:

• Perform process review and opportunity identification.
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system/business requirement and business process review.
• Prepare test script and perform User Acceptance Testing
• Prepare sign off document from stakeholder and implementation sign off document.
• Assist superior to monitor the result.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.

2. Prepare business case and presentation slides for related initiatives and projects.

3.Perform data analysis and presentation to support business decision.

4.Establish and update guidelines, working instructions and standard operating procedures.

5.Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Job Qualifications

Required:

• Bachelor Degree in Business Administration or equivalent

Preferred:

• 5 years’ experience in Insurance Industry