Policy Servicing Analyst (12 months contract)

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Zurich 56 Company Ltd is seeking an operational support professional for Life & Family services. Responsibilities include processing service requests, participating in system enhancement projects, and providing reporting and analysis support. Candidates should have a degree or diploma and at least 1 year in the Insurance Industry, with skills in communication and PC literacy.

Qualifications

• Education: Degree or Diploma with relevant experience.
• Experience: Minimum 1 year working in the Insurance Industry.

Responsibilities

• Support Life and Family Servicing requests processing.
• Assist in project meetings and prepare system requirements.
• Provide operational support including reporting and data analysis.

Skills

PC literacy

Excellent communication skills

Knowledge in Life Insurance/Takaful

Good interpersonal skills

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in PowerPoint

Education

Degree or Diploma

Job description

Job Summary

Responsible for Life & Family operational support, business process analysis, processing of service requests as authorized, and other responsibilities or duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Responsibilities

1. Support Life and Family Servicing requests processing and approve up to authority limit assigned.
2. Participate in system enhancement, process improvement, and digital projects, including:
3. Coordinate with superiors and IT or system support teams.
4. Assist superiors in project meetings.
5. Assist in preparing system/business requirements and reviewing business processes.
6. Prepare test scripts and perform User Acceptance Testing.
7. Prepare sign-off documents from stakeholders.
8. Prepare implementation sign-off documents.
9. Assist in monitoring results post-implementation.
10. Provide operational support including reporting, data analysis, and updating working instructions / SOPs.
11. Ensure all activities meet quality, performance, and timeline standards.
12. Review and recommend measures to improve existing processes and systems.

Job Requirements

Qualifications/Experience

• Education: Degree or Diploma with relevant experience.
• Experience: Minimum 1 year working in the Insurance Industry.

Technical Skills

• Essential: PC literacy and excellent communication skills.
• Desirable: Knowledge in Life Insurance/Takaful, good interpersonal skills, proficiency in Microsoft Word, Excel, and PowerPoint.

Join us at Zurich!

We value our employees' experience and expertise, offering opportunities across various business areas. We encourage internal mobility for your career growth within Zurich.