Policy Servicing Analyst

Zurich; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the insurance sector is seeking a Team Supervisor to manage and enhance team performance in Kuala Lumpur. The ideal candidate will have a degree and at least 2 years of experience in policy servicing, along with a solid understanding of insurance. Fresh graduates are also encouraged to apply, as this role involves leadership and communication skills to facilitate the team’s operations and respond to customer inquiries effectively.

Qualifications

• At least 2 years working experience in the insurance industry.
• Fresh graduates are welcome to apply.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Supervises assigned team members’ daily activities.
• Tracks the team's production progress towards goals.
• Responds to customer inquiries or escalations.

Skills

Leadership

Problem Solving

Analytical Skill

Interpersonal Skills

Communication

Education

Degree

Job description

Purpose
Evaluates, assigns and monitors the team’s activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business result

Key Accountabilities

• Supervises assigned team members’ daily activities.
• They assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
• They track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.
• They understand, support and advocate the organization’s overall strategy and communicate company strategies related to product, processes, policies and practices.
• They interact with and respond to customer inquiries or escalations, as requested, and model, promote and advocate Zurich’s core values.

Performance Management Accountabilities

• Demonstrate commitment to corporate values.
• Take accountability for participating in the performance management cycle.
• Take action to improve performance on the job. Assist and support co-workers.
• Take action to manage own personal development.

Requirements
Education : Degree

• At least 2 years working experience in insurance industry, preferably experience in policy servicing or possess Diploma/Associate in Insurance/ Actuarial examination.
• Fresh Grads as are welcome to apply.

Technical Skills

• Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill.

Location : Kuala Lumpur