Policy Processing Technician

Zurich; Kuala Lumpur; Remote; MYR 30,000 - 50,000; Full time

Job summary

A leading company is seeking a dedicated professional to provide support in processing insurance transactions and delivering excellent customer service. The ideal candidate will possess a Diploma and have at least 3 years of experience in the insurance industry, with a strong ability to communicate effectively in Bahasa Malaysia and English. Join Zurich to continue growing your career in a supportive environment that values your input and provides ample opportunities for advancement.

Qualifications

• 3 years of experience in the insurance industry.
• Intermediate knowledge in insurance.
• Proficient in written and spoken Bahasa Malaysia and English.

Responsibilities

• Support profile center/branches/underwriters with transaction processing.
• Issue non-motor policies and endorsements for Corporate Client and Broking.
• Identify and resolve problems based on policies and procedures.

Skills

Communication

Problem-solving

Computer literacy

Education

Diploma

Job description

POSITION SUMMARY

1. To provide support to support to profile centre / branches / underwriters in areas requiring

skills and knowledge in the processing of all transactions, including new submissions,

renewals, endorsements and deliver excellent customer service

2. Enter or retrieve policy information and input routine & non routine entires and transactions

3. Access various systems to input data, compile information and reports for internal customers

4. Perform simple calculations and standardized computations

5. Respond promptly and accurately to requests for information

6. Independently handle questions with the department

7. Reconcile discrepancies, perform self – check of own work and check the work of others

8. Process all work within department standards (DQP / SOP / SLA)

9. Identify and resolve problems by referring to policies, procedures, standards

10. Work on special projects, as assigned

11. Act as “Go To” person within the department, because of knowledge and specialized skill attained

12. Continually improve unit performance by analyzing and recommending enhancements to technical procedure.

11. Support others

ESSENTIAL FUNCTIONS

1. To issue non-motor policies and endorsements for Corporate Client and Broking including

Insurance Guarantee, FWCS and SKHPPA and printing Slip Pengesahan for FWCS and

SKHPPA

2. To print policies/endorsements and pasting for distribution to Marketing personnel

3. To follow up with the Line of Business (LOB) underwriters on policies/endorsements that

Require approval (system approval)

4. To print edit listing for executive to check (complex policies)

5. To liase with Marketing Personnel for outstanding details and documents

6. To upload fire certificate from excel file to GIS/iGTS system and print

7. To assist Section Head and perform other duties as and when assigned

8. To assist in User Acceptance Test (UAT)

REQUIREMENTS

Education : Diploma or equivalent

Experience : At least 3 years in Insurance industry

KSA’s : - Able to communicate with internal and external customer

(Knowledge, Skills & Ability) - Intermediate knowledge in insurance

- Written and spoken Bahasa Malaysia and English

- Able to work independently and with self-initiative

- Computer literate

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur, MY - Remote Work
• Remote working:
• Schedule: Full Time
• Recruiter name: Taren Kaur
• Closing date: