PMO / Program Manager

Salary Range: Open

Nationality: Malaysians

Key Accountabilities

1. Focus on meeting project commitments, including communications with clients, stakeholders, etc.
2. Lead the design, testing, planning, and implementation of assigned projects.
3. Manage project budget and resource allocation.

Key Roles

1. Lead the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the company.
2. Resolve or assist in the resolution of conflicts within and between projects or functional areas.
3. Develop methods to monitor project progress.
4. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
5. Advocate on behalf of clients and represent clients' needs as appropriate to management.
6. Work cross-functionally to solve problems and implement changes.
7. Present oral and written reports defining plans, problems, and resolutions to management.
8. Provide mentoring, coaching, and direction setting to team members.
9. Identify opportunities for business process improvements within the project scope.

Team Work

1. Attend and contribute to team meetings in a positive manner.
2. Share information with team members.
3. Be comfortable in working with all stakeholders.
4. Collaborate with other team members to apply new ideas, practices, and tools to improve the team's effectiveness.
5. Perform other duties as required, including covering absences/leave where required.

Job Requirements

1. College or University degree in Computer Science or a related discipline.
2. 5+ years of increasingly responsible experience, including experience successfully managing various IT/Software projects.
3. Outstanding grasp of information technology concepts and processes.
4. Demonstrated aptitude for effective leadership of staff.
5. Strong and tested IT/Software project management skills, including risk management.
6. Understand who is the client and what are the client's needs; provide realistic expectations; establish specific customer satisfaction standards and actively monitor client satisfaction.
7. Excellent time management and organizational skills, with demonstrable experience of working under pressure to tight deadlines and managing multiple work streams with conflicting priorities.
8. Experience in credit collection for BFSI and/or telecommunication industry, and knowledge of credit collection workflow from pre-due to recovery is an added advantage.