Player Support Executive (Mandarin & English Speaker)

PEOPLE PROFILERS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company seeks a Customer Support Representative in Kuala Lumpur. The role involves providing technical support through various platforms, with an emphasis on gaming knowledge and bilingual communication. Ideal candidates are those with a passion for games and solid problem-solving capabilities, ready to assist customers while working flexible hours, including weekends.

Qualifications

• Fluent in English and Mandarin for communication.
• Ability to deliver excellent customer service quality.
• Strong interest in gaming is preferred but not mandatory.

Responsibilities

• Provide customer support via email, chat, and social media.
• Identify and resolve technical issues on games and devices.
• Translate communications between Mandarin and English.

Skills

Customer service skills

Communication

Technical troubleshooting

Analytical skills

Gaming knowledge

Job description

Job Description:

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customers computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa
• Report and minutes writing in Mandarin and/or English

REQUIREMENTS

• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamers perspective and give in-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience