Player Support Executive (Japanese Speaker)

PEOPLE PROFILERS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in customer support is seeking a Player Support Executive who is proficient in Japanese and English. You will engage with customers through various platforms, providing excellent service and technical assistance related to gaming and apps. An interest in gaming is preferred, along with strong communication skills.

Qualifications

• Proficient in Japanese (JLPT N3) and English.
• Strong interest in gaming preferred.
• Ability to communicate via email/chat/phone.

Responsibilities

• Provide customer support via multiple channels.
• Handle concurrent communication effectively.
• Identify and advise on technical issues.

Skills

Bilingual Communication

Customer Service

Technical Troubleshooting

Gaming Knowledge

Problem Solving

Job description

Player Support Executive (Japanese Speaker)

Job Description:

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customers computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

REQUIREMENTS

• Proficient in both verbal and written communication skills in Japanese (JLPT N3)and English.
• Ability to communicate Japanese via email/chat/phone (required to liaise with Japanese speaking customers).
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamers perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
• Ability to solve and analyse information accurately with appropriate speed and guidelines.
• Team player.
• Those with strong interest in games are preferred.