Platform Reliability Engineer

British American Tobacco (Malaysia) Berhad (BATM); Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

British American Tobacco in Malaysia is seeking a Platform Reliability Engineer to maintain BAT cloud environments on Azure and AWS, ensuring reliability, security and cost efficiency. The role blends hands-on operations with SRE practices and AI-enabled improvements.

You will implement IaC with Bicep and CloudFormation, build deep observability, manage incidents, and collaborate with security, architecture and application teams to turn operational tasks into automated, scalable solutions.

Qualifications

• Experience in cloud engineering and site reliability across Azure and AWS in large environments.
• Strong incident management skills with a record of improving reliability after outages.
• Hands-on observability, telemetry, and cost-optimisation experience.
• IaC experience using Bicep and CloudFormation for infrastructure provisioning.

Responsibilities

• Handle day-to-day health, capacity, performance of BAT cloud platforms on Azure and AWS.
• Lead incident response, root-cause analysis and implement improvements.
• Build observability across logs, metrics and traces to detect issues early.
• Apply security controls including IAM, RBAC and secure configurations.
• Design hybrid/multi-cloud networking and manage network services and firewalls.
• Automate provisioning, patching, monitoring and self-healing where possible.
• Collaborate with product teams to align infra with business needs.
• Review usage and costs; optimise resources and architectures with AI guardrails.

Skills

Cloud engineering

Incident management

Observability

IaC automation

AI in ops

Education

Bachelor's degree in IT/Engineering/CS

Tools

Azure Monitor

Log Analytics

Application Insights

AWS CloudWatch

Bicep

CloudFormation

VPC

ExpressRoute

Job description

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

British American TobaccoDBS has an exciting opportunity for a Platform Reliability Engineer in Selangor Malaysia

The role passionate about platform reliability involves hands‑on duties to maintain BAT cloud environments on the Microsoft cloud platform and AWS as reliable, secure, resilient, and efficient. The role combines day‑to‑day cloud operations with reliability engineering, automation, observability, cloud security, networking and continuous improvement.This is not a purely operational support role. The engineer will work with application, security, architecture and service teams to resolve production issues, improve platform health and turn repeatable operational work into well‑engineered, automated solutions. The role will also support practical AIOps and AI‑enabled use cases where they deliver clear operational value.

Your key responsibilities will include:

• Handle the day‑to‑day health, capacity, performance and operating environment of BAT cloud platforms on Microsoft and Amazon services.
• Lead the technical response to incidents, conduct underlying cause investigations and ensure agreed improvements are carried out.
• Build useful observability across logs, metrics, traces, alerts and dashboards so teams can identify issues early and act on the right signals. Build resilience in cloud solutions through fault tolerance, redundancy, backup, disaster recovery and business continuity planning.
• Apply cloud security controls across identity, RBAC, privileged access, network security, vulnerability remediation and secure configuration.
• Design, operate and solve hybrid and multi‑cloud networking, including Virtual Network, VPC, VPN, Express‑Route, Direct Connect, Transit Gateway, firewalls, DNS, load balancers and private endpoints.
• Build and maintain infrastructure through code automation employing Bicep and CloudFormation, with accurate version control and peer review. Automate provisioning, patching, monitoring and recurring operational activities, including self‑service or self‑healing where appropriate.
• Work closely with application teams to understand infrastructure needs and make sure cloud services support business and operational requirements.
• Review cloud usage, performance and cost trends, then implement sensible rightsizing, scheduling, reservation, storage and architecture improvements. Evaluate emerging AI technologies with a focus on real operational benefits, secure data access and responsible AI guardrails.

What are we looking for?

• Shown experience in cloud engineering, infrastructure operations or site reliability engineering. Experience operating both Azure cloud services and Amazon Web Services in an enterprise environment.
• Strong fixing, incident management and root cause analysis skills, with a track record of improving reliability after incidents.
• Practical experience with cloud networking, AI, security, observability, disaster recovery, cost Optimisation and infrastructure automation.
• Infrastructure as Code experience using Bicep and CloudFormation.
• Experience with Azure Monitor, Log Analytics, Application Insights, AWS CloudWatch or equivalent observability platforms.
• Good understanding of IAM, RBAC, cloud security posture, high availability, backup, failover, RTO and RPO.
• Degree in Information Technology, Engineering, Computer Science or an equivalent discipline. Relevant professional experience will also be considered.
• Professional certification in Microsoft Azure and AWS is added advantage and exposure into Linux/Windows, Storage, Networking and Management technologies

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work‑life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio‑economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

What can I earn as a Reliability Engineer