PHARMACY ASSISTANT, PHARMACY

Johor Specialist Hospital; Johor Bahru; On-site; MYR 33,480 - 55,800; Full time

Job summary

Johor Specialist Hospital is seeking a Pharmacy Technician responsible for assisting pharmacists in dispensing and compounding medications, managing inventory, and ensuring quality service delivery.

The role requires a Diploma in Pharmacy, proficiency in computer applications, and fluent communication in English and Bahasa Malaysia.

As part of a dynamic team, you will uphold safety and regulatory standards and work closely with hospital staff to enhance patient care.

Qualifications

• Fluency in English and Bahasa Malaysia, both written and verbal.
• Good communication and counseling skills.
• Ability to work independently and in a team.

Responsibilities

• Assist pharmacists in dispensing, compounding, and inventory control.
• Process incoming prescriptions for accuracy.
• Dispense medications with appropriate instructions.

Skills

Error detection during dispensing medications

Communication skills

Interpersonal skills

Education

Diploma in Pharmacy

Tools

Common computer applications

Job description

General Description

The Pharmacy Technician is responsible for assisting pharmacists in dispensing, compounding, inventory control, and daily operational functions to ensure safe, efficient, and ethical pharmaceutical service delivery. The incumbent executes technical and administrative duties, maintains accurate records, supports stock management, and contributes to quality improvement while upholding the hospital’s standards and patient care objectives.

Job Description

• Screen, check, analyze, and process incoming prescriptions (inpatient, outpatient, and discharge) for completeness, legality, and accuracy prior to dispensing.
• Execute, process, and operate prescription filling and dispensing procedures in accordance with approved pharmacy protocols and policies.
• Check, prepare, and countercheck prepared medications against original prescriptions to ensure accuracy, completeness, and patient safety.
• Dispense, provide, and distribute medications to patients with appropriate usage instructions, escalating complex queries to the Pharmacist.
• Produce, compound, execute, and process pharmaceutical preparations (mixtures, dilutions) for stock or extemporaneous use under pharmacist supervision.
• Repack, label, check, and implement proper packaging standards for bulk medications to ensure traceability and regulatory compliance.
• Implement, execute, and maintain the “5 Rights” of medication safety throughout dispensing and distribution processes.
• Gather, collate, analyze, and monitor stock and usage data to ensure adequate supply levels and prevent shortages or overstocking.
• Prepare indents for floor medications in accordance with inventory procedures.
• Check, analyze, rotate, and monitor slow-moving and short-expiry medications, and submit discrepancy reports to the Pharmacist.
• Unpack, check, process, collate, and record ward-returned medications accurately in line with hospital policy.
• Operate, implement, and analyze inventory and stock control systems to ensure real-time tracking, reconciliation, and reporting.
• Participate, assist, collate, and submit pharmacy and hospital stock-taking data, variance reports, and reconciliation findings.
• Compile, collate, analyze, and submit daily and monthly pharmacy statistics in line with quality indicators and reporting requirements.
• Implement, operate, check, and process discharge billing reconciliation and finalization accurately using electronic billing systems.
• Install, operate, and implement electronic pharmacy systems for prescription entry, inventory management, and billing functions.
• Liaise, communicate, and collaborate effectively with pharmacists, doctors, and nursing staff to support patient care and workflow efficiency.
• Guide, assist, provide, and support new pharmacy assistants and trainees in daily operational activities.
• Analyze, provide feedback, and propose workflow and process improvements to enhance service coordination and efficiency.
• Identify and submit reports on medication errors, incidents, and near misses promptly to the Pharmacist or Chief Pharmacist.
• Implement, execute, and maintain safe handling, labeling, and storage procedures for all medications in accordance with policy.

Other Duties and Responsibilities

Perform any other responsibilities as assigned by immediate superior or hospital management.

Job Requirements

• Diploma in Pharmacy.
• Demonstrated evidence of training in a hospital setting during undergraduate Diploma.
• Fluent communication in English and Bahasa Malaysia, both written and verbal.
• Proficiency in common computer applications.
• Ability to detect errors during the dispensing of medications.
• Good communication, counseling, and interpersonal skills.
• Reliable, dependable, enthusiastic, and self‑motivated.
• Demonstrated ability to work independently with minimum supervision as well as in a team.
• Ability to work flexibly during weekends and public holidays.
• Contribute to the team leader where appropriate and ability to work on own initiative.