Personal Relationship Banker

MBSB Bank Berhad; Selangor; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

None

Job summary

MBSB Bank Berhad is seeking a Personal Relationship Banker to acquire, grow, and manage a portfolio of high‑value clients. You will offer tailored wealth solutions including gold accounts, unit trusts, and Takaful products, while delivering personalized financial advice and maintaining regulatory compliance.

The role focuses on client acquisition, wealth management, relationship building, and achieving sales and service targets.

Qualifications

• Bachelor’s degree in Finance, Business, Banking, Economics, or related field.
• Prof certifications such as UT, CFP, RFP, IPPC or investment‑related licenses are an advantage.

Responsibilities

• Identify, acquire, and onboard new clients interested in wealth solutions.
• Collaborate with Wealth Specialists to tailor investment solutions.
• Conduct needs analysis and risk profiling to recommend products.
• Build long‑term relationships and provide ongoing advisory services.
• Ensure regulatory compliance and proper due diligence (KYC) for all clients.

Skills

Client acquisition

Wealth management

Relationship management

Cross-selling

KYC & compliance

Education

Bachelor’s degree in Finance/Business/Banking/Economics

UT/CFP/RFP/IPPC certifications (advantage)

Job description

The Personal Relationship Banker (PRB) is responsible for acquiring, growing, and subsequently managing a portfolio of high-value clients by offering tailored wealth solutions, including (but not limited to) gold accounts, unit trusts, and Banca Takaful products. The incumbent will provide personalized financial advice, build strong client relationships, and ensure the achievement of sales and service targets while adhering to regulatory and compliance requirements underpinned by the principle of “treating customers fairly”.

Key Responsibilities

(i) Client Acquisition & Business Development

• Identify, acquire, and onboard new clients interested in investment and wealth management solutions.
• Leverage leads from branch walk-ins, referrals, and digital channels to build a strong client base. Actively collaborate with Wealth Specialists to provide investment solutions tailored to clients’ needs.
• Organize and participate in client events, seminars, and financial literacy programs to generate interest in wealth products.

(ii) Wealth Management

• Conduct financial needs analysis and risk profiling to recommend suitable wealth products.
• Provide expert guidance on portfolio management, including risk assessment, diversification, and asset performance monitoring.
• Ensure clients understand product benefits, risks, and market conditions to make informed investment decisions.
• Conduct periodic reviews of clients’ investment portfolios and suggest strategies for optimization. Develop strategies to deepen customer wallet share by identifying opportunities to optimize their financial portfolios and enhance returns.

(iii) Relationship Management & Client Retention

• Build and maintain long‑term relationships with clients to ensure loyalty and continued investment growth.
• Act as the primary point of contact for clients, addressing inquiries, concerns, and service requests.
• Regularly update clients on market trends, portfolio performance, and new investment opportunities.
• Implement proactive client engagement strategies to enhance satisfaction and referral business. Identify opportunities for cross‑selling other financial products, including (but not limited to) takaful, estate planning, and structured investments

(iv) Sales Target Achievement & Performance Management

• Meet or exceed individual sales targets for wealth products and overall portfolio growth.
• Ensure high product penetration by cross‑selling wealth solutions to new and existing clients.
• Monitor personal sales performance and take corrective action when necessary to achieve KPIs.

(v) Compliance & Risk Management

• Ensure all sales and proposed wealth solutions services comply with regulatory requirements and internal policies.
• Conduct proper due diligence, KYC (Know Your Customer), and suitability assessments before recommending products.
• Maintain accurate records of client interactions and sales activities in accordance with bank policies.

Qualifications

• Bachelor’s degree in Finance, Business, Banking, Economics, or a related field. Professional certifications such as UT, CFP, RFP, IPPC or investment‑related licenses are an advantage.

Experience

• Minimum Two [2] years in relationship management, wealth management, or financial advisory.