Personal Loan Credit Officer

Hong Leong Bank Berhad; Malaysia; On-site; MYR 42,000 - 72,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks a competent candidate to evaluate and approve personal loan applications in line with policies. The role emphasizes maintaining booking quality, managing reworks, and escalating suspicious activity.

The successful candidate will also contribute to post-approval reviews and drive process improvements across the department. The position requires a professional or tertiary qualification with at least 1-2 years of related experience and a CCP/CCE certification is an

Qualifications

• Professional or tertiary qualification or related working experience.
• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Commerce or equivalent.
• At least 1-2 year(s) of working experience in the related field is required for this position.

Responsibilities

• To evaluate, recommend and approve personal loan applications in accordance to Bank’s Policies & Standard Operating Procedures
• To maintain good booking quality measured through Impaired Loan (IL) / Net Credit Loss (NCL) rates
• To manage reworks & appeal applications from sales personnel
• To ensure timely reporting & escalation of suspicious & fraudulent applications
• To perform any other task(s) assigned by superior from time to time
• To ensure all personal loan applications are evaluated and decisioned within the specified turnaround time
• To perform post credit review to identify area for improvement in terms of asset quality, policies & processes
• To share knowledge/ experience/ insights and support team members at work and escalates issues to management for further direction and decision where necessary
• To continuously re-engineer processes and system automation to improve overall customer experience, productivity, automation & cost savings
• To participate in new & ad hoc projects and/ or initiatives undertaken by department and Bank

Skills

CCP / CCE Certification

Education

Bachelor's Degree or equivalent

Job description

Job Description Functional (job responsibilities)

• To evaluate, recommend and approve personal loan applications in accordance to Bank’s Policies & Standard Operating Procedures
• To maintain good booking quality measured through Impaired Loan (IL) / Net Credit Loss (NCL) rates
• To manage reworks & appeal applications from sales personnel
• To ensure timely reporting & escalation of suspicious & fraudulent applications
• To perform any other task(s) assigned by superior from time to time

Managerial (team/group responsibilities)

• To ensure all personal loan applications are evaluated and decisioned within the specified turnaround time
• To perform post credit review to identify area for improvement in terms of asset quality, policies & processes
• To share knowledge/ experience/ insights and support team members at work and escalates issues to management for further direction and decision where necessary

Organizational (organizational responsibilities)

• To continuously re-engineer processes and system automation to improve overall customer experience, productivity, automation & cost savings
• To participate in new & ad hoc projects and/ or initiatives undertaken by department and Bank

Jobholder Requirements Education/Qualification

Professional or tertiary qualification or related working experience.

Experience

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Commerce or equivalent;

At least 1-2 year(s) of working experience in the related field is required for this position.

Special Skills

Having CCP / CCE Certification is an advantage.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage.

Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.

Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation.

Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.