Personal Financial Consultant (Nationwide)

AFFIN Group; Kuching; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join an innovative financial institution where your contributions matter! In this role, you'll be pivotal in achieving financing targets and providing exceptional customer service. Collaborate with a dynamic team, execute sales strategies, and ensure compliance with regulatory standards. If you have a passion for sales and a proactive mindset, this position offers a chance to thrive in a supportive environment that values your input. Engage in meaningful work that not only drives business success but also contributes to community initiatives. Be part of a team that inspires and empowers each other to excel.

Qualifications

• Minimum 2 years’ experience in sales and marketing for banking products.
• Possession of relevant product licenses is an advantage.

Responsibilities

• Achieve financing and credit card targets as assigned.
• Provide exceptional customer service and manage enquiries.

Skills

Sales and Marketing

Customer Service

Communication Skills

Interpersonal Skills

Problem-solving

Education

Bachelor’s Degree

Diploma in relevant discipline

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Accountabilities

Job Description

• Achieve PFC ASB Financing, Smart Money, Education Financing, Personal Financing, ASNB Variables, Bancassurance & Banca Takaful, Credit Card targets as assigned.
• Achieve branch business referral target as assigned.
• Execute sales plan and strategies to achieve the targets assigned.
• Scrutinize customers and applications to prevent fraud and losses.
• Processing and submission of new loan applications to Consumer Credit Department (CCD).
• Follow up with CCD for approval, acceptance and disbursement process.
• Coordinate with Consumer Operation Department (COD) for after-sales services and credit-related matters.
• Identify potential customers to cross-sell the Bank’s products and services.
• Ensure compliance with statutory and regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Provide exceptional customer service.
• Manage customer enquiries and complaints.
• Provide training/briefings on products in the Branch Manager’s absence.
• Lead the branch in promotional activities and campaigns for Loan, Wealth, Bancassurance, and Takaful during Branch Manager’s absence.
• Manage and undertake ad-hoc assignments as assigned by Management.
• Participate in social commitment activities (CSR).
• Ensure the highest standards of branch housekeeping and workstation cleanliness.

Requirements

• Bachelor’s Degree or Diploma in any relevant discipline.
• Minimum 2 years’ experience in sales and marketing for banking products.
• Possession of relevant product licenses is an advantage.
• Strong sales and marketing acumen.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team with minimal supervision.
• Proactive with a can-do attitude.