Personal Financial Consultant (Nationwide)

AFFIN Group; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where you can truly make a difference! This role offers the opportunity to excel in sales and marketing for banking products, while providing exceptional customer service. You will be responsible for achieving targets, managing customer inquiries, and ensuring compliance with regulations. The ideal candidate will have strong communication skills and a proactive attitude, thriving both independently and in a team environment. Embrace this chance to contribute to a dynamic team and shape your future in the banking industry.

Qualifications

• Minimum 2 years’ experience in sales and marketing for banking products.
• Possessing relevant product licenses is an advantage.

Responsibilities

• Achieve financing and credit card targets as assigned.
• Provide exceptional customer service and manage enquiries.
• Ensure compliance with statutory and regulatory requirements.

Skills

Sales and Marketing

Customer Service

Communication Skills

Interpersonal Skills

Fraud Prevention

Education

Bachelor’s Degree

Diploma

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Accountabilities

Job Description

• Achieve PFC ASB Financing, Smart Money, Education Financing, Personal Financing, ASNB Variables, Bancassurance & Banca Takaful, Credit Card targets as assigned.
• Achieve branch business referral target as assigned.
• Execute sales plan and strategies to achieve the targets assigned.
• Scrutinize customers and applications to prevent fraud and losses.
• Processing and submission of new loan applications to Consumer Credit Department (CCD).
• Follow up with CCD for approval, acceptance and disbursement process.
• Consumer Operation Department (COD) for after sales services and credit related matters.
• Identify potential customers to cross sell the Bank’s products and services.
• Ensure compliance with statutory and regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
• Provide exceptional customer service.
• Manage customer enquiries and complaints.
• Provide trainings/briefings on products in BM’s absence.
• Lead the branch in promotional activities and campaigns for Loan, Wealth, Bancassurance and Takaful during BM’s absence.
• Manage and undertake ad-hoc assignments as assigned by Management from time to time.
• Participate in social commitment activities (CSR).
• Ensure the highest standards of branch housekeeping and workstation cleanliness.

Requirements

• Bachelor’s Degree or Diploma in any relevant discipline.
• Minimum 2 years’ experience in sales and marketing for banking products.
• Possessing relevant product licenses is an advantage.
• Strong sales and marketing acumen.
• Good communication and interpersonal skills.
• Able to work independently and in a team with minimal supervision.
• Proactive and possess a can-do attitude.