Personal Financial Consultant

AFFIN Group; Kuching; On-site; MYR 36,000 - 60,000; Full time

Job summary

Join a leading bank in Malaysia as a Sales and Marketing Executive where you will achieve targets in financing and customer service. This role requires a Bachelor's degree and at least 2 years of banking sales experience. You'll manage customer relationships, drive sales initiatives, and ensure compliance in an inclusive and supportive environment.

Qualifications

• Bachelor’s Degree or Diploma in any relevant discipline.
• Minimum 2 years’ experience in sales and marketing for banking products.

Responsibilities

• Achieve financing and business referral targets as assigned.
• Manage customer enquiries and complaints.
• Lead branch promotions and campaigns during BM’s absence.

Skills

Sales and Marketing Acumen

Communication

Interpersonal Skills

Proactive Attitude

Education

Bachelor’s Degree or Diploma

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Accountabilities

Job Description

• Achieve PFC ASB Financing, Smart Money, Education Financing, Personal Financing, ASNB Variables, Bancassurance & Banca Takaful, Credit Card targets as assigned.
• Achieve branch business referral target as assigned.
• Execute sales plan and strategies to achieve the targets assigned.
• Scrutinize customers and applications to prevent fraud and losses.
• Processing and submission of new loan applications to Consumer Credit Department (CCD).
• Follow up with CCD for approval, acceptance and disbursement process.
• Consumer Operation Department (COD) for after sales services and credit related matters.
• Identify potential customers to cross sell the Bank’s products and services.
• Ensure compliance with statutory and regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
• Provide exceptional customer service.
• Manage customer enquiries and complaints.
• Provide trainings/briefing on products in BM’s absence.
• Lead the branch in promotional activities and campaigns for Loan, Wealth, Bancassurance and Takaful during BM’s absence.
• Manage and undertake ad-hoc assignments as assigned by Management from time to time.
• Participate in social commitment activities (CSR).
• Ensure the highest standards of branch housekeeping and workstation.

Requirements

• Bachelor’s Degree or Diploma in any relevant discipline.
• Minimum 2 years’ experience in sales and marketing for banking products.
• Possession of relevant product licenses is an advantage.
• Strong sales and marketing acumen.
• Good communication and interpersonal skills.
• Able to work independently and in a team with minimal supervision.
• Proactive and possess a can-do attitude.