Personal Banker - Bancassurance (Sabah Region_

RHB Bank; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A major banking institution in Kuala Lumpur is seeking a professional to promote a variety of life insurance products. The ideal candidate will engage with customers to understand their financial needs and achieve sales targets. You'll work closely with the branch to ensure customer satisfaction and compliance with banking regulations. A proven track record in sales and customer relationship management is essential.

Qualifications

• Experience in bancassurance or financial services.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Promote life insurance products to bank customers.
• Maintain customer relationships for referrals.
• Collaborate with sales teams on campaigns.

Skills

Sales planning

Customer relationship management

Needs-based selling

Product knowledge in insurance

Education

Relevant sales certification

Job description

Overview

PRIMARY OBJECTIVE

• To promote various type of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine

• To professionally sell a wide range of banca products to existing and prospective customers

• To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets

• To maintain regular contacts with customers to develop relationship for higher share of customers' wallet

• Participate in branch/region/Bank sales activities and campaigns to achieve deliverables

• Prepare and pro-actively execute sales

Key Responsibilities

Sales Planning & Activities

• Promote, introduce and market a range of Tokio Marine's life-insurance products to Bank's customer (including Whole Life Plan, Endowment Plan, Medical Plan and Investment Linked Plan)
• To perform needs based selling by understanding customer's financial goal, protection need, saving, education, medical and retirement saving
• Brief and ensure customers understand the insurance plan features, charges and prepare quotations and explanation of product disclosure
• Assist customers in handling premium payment, policy enquiry, policy servicing and claims related matters
• Prepare and pro-actively execute sales plans for prospective customers from Bank's leads (LMS) and self-generated leads
• Actively participate and collaborate with other sales personnel at branch/region on sales activities/campaigns for customer acquisition and retention
• Plan and identify cross selling/up selling to increase customers' PHR and revenue
• Set appointments, sales visitations, prospecting and engagement with customers

Sales Management

• Maintain regular contact with existing customers to foster closer relationship and for referrals
• Work closely with Branch Manager and Regional Sales Heads on sales activities, promotion and campaigns
• Comply with CPD hours and to ensure completion rate of CFF forms
• Compliance to Bank's policy, procedures and observe sales code of ethics