Performance Specialist

Novera Consultancy Sdn. Bhd.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated CRM Manager to enhance their Business Development efforts. This role involves managing CRM systems, producing insightful reports, and providing training on essential tools like Tableau and Google Workspace. You'll work closely with the Operations Manager to define KPIs and drive continuous improvement initiatives. With a focus on analytical skills and a detail-oriented mindset, you'll help the organization stay competitive while ensuring the integrity of data and workflows. Join a fast-growing organization that values professional development and offers a supportive work environment.

Benefits

16 days of paid vacation annually

14 days of paid sick leave per year

11 public holidays off

Medical insurance coverage

Compensation for commuting and parking expenses

Budget for professional development

Language learning support

Wellness budget for gym memberships

Qualifications

• Hands-on experience with Tableau or similar business intelligence tools.
• Strong working knowledge of CRM platforms and analytical skills.

Responsibilities

• Manage the CRM system and ensure proper assignment of leads.
• Produce reports on Business Development performance metrics.
• Deliver training on CRM usage and essential platforms.

Skills

Tableau

Power BI

Google Workspace

Microsoft Office Suite

CRM Platforms

Mathematical Abilities

Analytical Skills

Business Development Knowledge

English Proficiency

Malay Proficiency

Job description

Job Description

Manage the CRM system to ensure proper assignment and reallocation of leads, clients, and partners to the appropriate Business Development team members.

Implement and enforce CRM workflows and guidelines that support company goals and follow industry standards.

Produce periodic reports and insights on Business Development performance metrics, including lead acquisition, trading activity, conversion efficiency, and client/partner retention.

Serve as the main contact for CRM-related issues, providing support and maintenance, and liaising with IT and other departments when necessary.

Maintain the integrity and accuracy of Tableau dashboards by routinely refreshing data, applying quality control checks, and resolving data-related issues.

Work alongside the Operations Manager and relevant stakeholders to define and track KPIs and performance standards for the Business Development team.

Deliver training and ongoing support to team members on CRM usage, Backend tools, Tableau, and other essential platforms.

Contribute to continuous improvement projects aimed at boosting the department’s productivity and overall impact.

Keep informed about the latest trends and best practices in CRM, analytics, and business development to help the company stay competitive and enhance client/partner service.

Carry out any additional responsibilities assigned by the Operations Manager.

Qualifications

• Hands-on experience with Tableau, Power BI, or similar business intelligence tools
• Proficient with Google Workspace or Microsoft Office Suite
• Strong working knowledge of CRM platforms
• Solid mathematical abilities
• Analytical and detail-oriented mindset
• Familiarity with Business Development operations, workflows, and pipeline management
• Proficient in English and Malay

Nice to Have

• Background in the financial field

What We Offer

• A role within a fast-growing organization
• 16 days of paid vacation annually
• 14 days of paid sick leave per year
• 11 public holidays off
• Medical insurance coverage
• Compensation for commuting and parking expenses
• Budget for professional development and education
• Language learning support
• Wellness budget (for gym memberships, sports equipment, etc.)

Application Process

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Performance Manager?
• Which of the following languages are you fluent in?

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