People Services & Solutions Specialist - China

Electrolux Home Appliances Sdn Bhd.; Petaling Jaya; Hybrid; MYR 70,000 - 100,000; Full time

Benefits offered by this job

Medical (Inpatient & Outpatient)

Employer EPF @ 15%

Staff Purchase Discount

Friends & Family Purchase Discount

Hybrid Working Arrangements

Learning & Development opportunities

Job summary

Electrolux Home Appliances Sdn Bhd. seeks a People Services & Solutions Specialist to support HR operations across APAC and MEA. Focus areas include data, lifecycle events, C&B administration, Workday and ServiceNow usage, and continuous improvement.

The role requires collaboration with HR partners, data integrity, and a customer‑oriented service mindset in a hybrid Petaling Jaya environment.

Qualifications

• Minimum 3 years working experience in a HR Shared Services environment.
• Experience with employee lifecycle, payroll, compensation & benefit administrations, HR policies, processes and HR systems.
• Bachelor’s degree in human resource management/business administration or related field.

Responsibilities

• Manage employee life cycle tasks for APAC/MEA countries with onboarding, promotions, and transfers.
• Serve as first contact for People operational issues and resolve with cross‑functional teams.
• Maintain non-integrated People data across systems.
• Collaborate with Payroll vendors for accurate payroll processing.
• Deliver digital and physical record management and knowledge sharing.

Skills

Interpersonal skills

Bilingual English & Mandarin

HR Shared Services experience

Problem solving

Multitasking

Attention to detail

Education

Bachelor's degree in HRM/Business Administration

Tools

Workday

ServiceNow

Microsoft Office

Job description

People Services & Solutions Specialist - China

Deliver the results that drive change. Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste,careand wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux,AEGand Frigidaire, we sell household products in around 120 markets every year. In2025Electrolux Group had sales of SEK 131billion and employed39,000 people around the world.Formoreinformation go towww.electroluxgroup.com.

All about the role:

We are looking for an exceptional PS&S Specialist to be part of our People Services and Solutions (PS &S) team while being hands-on in supporting the HR operational activities for the Electrolux APAC& MEA Countries. In this role you will be focusing on the area of People data, Employee life cycle, C&B administration, Continuous improvement, Workday and Service Now.

The ideal candidate requires to have a good collaborative skill with the ability to, drive change, think on creative solutions and meet objectives in a fast-paced environment. The successful candidate will embody Electrolux culture through their attitude and behaviors.

A Typical Day

Manage employee life cycle tasks for assigned countries in APAC and MEA region, including employee onboarding, confirmation, promotion, transfer, off-boarding, compensation & benefit administration, personal file management, letters & documentations and assisting with payroll data preparations.

First point of contact and respond to People operational issues and enquiries and resolve with close collaboration with relevant counterparts to ensure quality services are delivered from PS&S.

Ensures non-integrated People data is maintained on all required systems.

Collaborate closely with Payroll vendors to ensure accurate and timely processing of payroll operations.

Delivers digital and physical record and document management services.

Communicate effectively with employees, vendors, local service providers, government agencies both verbally and in written form professionally.

Service Delivery

Supports PS&S Manager to centralize countries HR core activities into People Services & Solution Organization.

Supports PS&S Manager in stabilization of the new PS&S organization, Workday and Service now usage.

Responsible for excellent customer-oriented services through adherence to respective Service Level Agreements (SLA) and Key Performance Indicators.

Partnership with People Partner, Center of excellence, and other HR team members to deliver PS&S integrated and sustainable solutions for employees, managers, and business.

Collaboration with project team on the scopes within PS&S function such as workbooks preparation, error log, user acceptance testing, data migration, process transition, and change management.

Contribute positively for Customer satisfaction survey and Employee voice survey.

Assist in coordinating HR project activities, timelines, and deliverables to ensure successful execution and alignment with organizational goals.

Continuous Improvement & Quality Assurance

Promotes the PS&S continuous improvement program and a strong focus on data quality.

Support in audit activity and ensures employee and organization data integrity and compliance.

Participate in various global and regional initiatives on HR digitalization, process automation, integration, and change requests to continuously improve the service level quality and service delivery experience.

Knowledge Management

Support in the preparation of knowledge base documents such as DTP , standard operating procedures, global forms and articles.

Ensures a consistent method for documenting, storing, and updating all processes, desktop procedures and operational/technical documentation.

Continuity of learning and knowledge sharing with team and others. Coach and trains junior team members.

Integrates a knowledge management mentality/culture into PS&S.

Other adhoc duties assign by line manager.

Who You Are?

Minimum 3 years working experience in a HR Shared Services environment and good exposures in employee life cycle, payroll, compensation & benefit administrations, HR policies, process, and HR Systems.

Bachelor’s degree in human resource management/business administration or related field.

Which of these apply to you?

• Good interpersonal skill and ability to communicate well both oral & written (Mandarin & English) in a diverse work environment and additional Asian languages are added advantage.
• IT savvy and resourceful on leveraging various tools (Microsoft Office / Workday / ServiceNow).
• Demonstrable problem solving & ability to handle challenging issues in a dynamic environment.
• Ability to multitask, set priorities and manage time effectively.
• Attention to details and ability to produce accurate work.
• Keeping abreast of local laws and regulations for best PS&S practices.

Additional advantages for specializing knowledge in China & HK HR Operations.

Where you’ll be:

This is a full-time position based in Petaling Jaya, Selangor.

Hybrid working arrangement.

Discounts on Electrolux products and services.

Medical & Hospitalization coverage for both employees and dependents.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Perks and benefits

• Medical (Inpatient & Outpatient)
• Employer EPF @ 15%
• Staff Purchase Discount
• Friends & Family Purchase Discount
• Massage Room
• Mother care
• Library
• Relaxing Area
• Hybrid Working Arrangements

Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2021 Electrolux had sales of SEK 126 billion and employed 52,000 people around the world.

Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2021 Electrolux had sales of SEK 126 billion and employed 52,000 people around the world.