People Investigator

HSBC; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global financial services organization in Kuala Lumpur seeks a People Investigator to manage sensitive employee conduct and grievance matters. The role includes conducting thorough investigations, ensuring compliance with policies, and collaborating with HR and legal teams. Ideal candidates will have relevant qualifications in HR or Law and proven experience in investigating workplace issues. Competitive opportunities for professional growth are offered.

Qualifications

• Experience in Employee Grievance handling and workplace investigations.
• Knowledge of labor legislations associated with disciplinary and grievance management.
• Ability to provide clear guidance in complex situations.

Responsibilities

• Conduct thorough investigations into employee conduct and grievances.
• Partner with HR and legal teams for case handling.
• Deliver training on investigation protocols and workplace behavior.

Skills

Employee Relations

Investigative skills

Knowledge of labor laws

Attention to detail

Customer focused approach

Education

Qualifications in Human Resources, Law or relevant field

Job description

Some Careers grow faster than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Department Overview: The People Investigation (PI) team is part of the People Solutions and Advice (HRA) function. We are seeking a skilled People Investigator to manage and resolve sensitive employee conduct, grievance, and workplace behavior matters across the infrastructure region.

What you\'ll do

• This role is responsible for conducting thorough and fair investigations, supporting disciplinary and appeal processes, and ensuring compliance with company policies, local labor laws, and global standards.
• Lead workplace investigations into allegations of misconduct, grievances, harassment, discrimination, retaliation, policy violations, and other employee behavior concerns.
• Conduct thorough and objective investigations of alleged violations of the organization\'s conduct and other policies, and procedures.
• Manage the full case lifecycle - intake, planning, fact-finding, documentation, outcome recommendation, and closure.
• Ensure investigative quality, integrity, timeliness, and confidentiality throughout the process.
• Partner with key stakeholders, including the wider HR/HRA/PI communities, Legal, HRBPs, Compliance, and business leaders to ensure consistent handling of cases.
• Support disciplinary decision-making, providing objective findings and recommendations based on investigative outcomes.
• Manage appeal processes by assessing submitted grounds, reviewing procedures followed, and advising on resolution.
• Track and analyze trends in case data to identify risk areas, recommend preventive actions, and support policy development.
• Maintain investigation documentation to audit standards and ensure compliance with legal and internal requirements.
• Deliver training to junior investigators, people managers, and employees on investigation protocols and respectful workplace behavior, where needed.

Requirements

• Qualifications in Human Resources, Law or relevant field.
• Relevant experience in Employee Grievance handling, Conduct management and workplace investigations with sound Employee Relations experience.
• Sound knowledge of Country / Regional labor legislations and employment law associated with managing disciplinary, capability, grievance and performance is required.
• Ability to understand complex situations and provide clear guidance.
• Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
• A proactive self-starter with a "can-do", customer focused approach who can learn quickly from experience.

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