PBTB - Senior Manager, HR System Implementation (Contract)

prudential; Kuala Lumpur; On-site; MYR 140,000 - 210,000; Full time

Job summary

Prudential seeks a project-focused HRIS lead to implement the HR module with a key vendor, aligning with internal stakeholders to deliver on time.

You will oversee requirements, design, data migration, UAT, deployment and post‑go‑live support, ensuring data integrity and smooth adoption across the organisation. E-Leave is excluded from the project scope.

Responsibilities

• Serve as the key liaison between PruBSN, external vendor, and relevant internal stakeholders throughout the implementation lifecycle.
• Coordinate project activities, timelines, deliverables, dependencies, risks, issues and follow-up actions.
• Lead and coordinate User Acceptance Testing (UAT), including test planning, test scenarios, execution, defect tracking, retesting and business sign-off.
• Confirm that system functionality, calculations, workflows, approval controls, reports and data interfaces operate as intended.
• Coordinate the timely resolution of defects and implementation issues with the vendor and relevant stakeholders.
• Conduct post-implementation effectiveness testing to confirm that the solution is working as designed.

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role will serve as the primary liaison between internal stakeholders and the vendor to ensure the HR module solution is implemented effectively, accurately and within the agreed project timeline. The incumbent will support the optimisation of HR operational processes, including payroll administration, overtime (OT), claims management and Workday data integration.

The role will oversee end-to-end implementation activities, including requirements analysis, solution design, data migration, user acceptance testing, deployment and post-implementation support to ensure operational readiness and seamless adoption. E-Leave is excluded from the project scope.

Project Management and Vendor Coordination

Serve as the key liaison between PruBSN, external vendor, and relevant internal stakeholders throughout the implementation lifecycle.

Coordinate project activities, timelines, deliverables, dependencies, risks, issues and follow-up actions.

Monitor progress against agreed milestones and work with the relevant parties to resolve implementation issues promptly.

Maintain clear project documentation, decisions, status updates and action trackers.

Business Requirements, Process and Workflow Design

Gather, document and validate business requirements for HR module.

Review current processes and identify gaps, control requirements and opportunities for improvement.

Design future-state processes, workflows, approval routes and operating controls for the new platform with user friendly and operational efficiency as well data analytics in mind .

Develop and maintain business requirements, process maps, operating procedures and related documentation.

Workday Integration and Data Migration

Coordinate data mapping, extraction, cleansing, migration and reconciliation between Workday and the new platform.

Validate the completeness, accuracy and integrity of data throughout migration.

Work with the vendor and internal teams to resolve data, interface and integration issues.

Ensure appropriate data controls and validation checks are applied before go-live.

Testing and Implementation

Lead and coordinate User Acceptance Testing (UAT), including test planning, test scenarios, execution, defect tracking, retesting and business sign-off.

Confirm that system functionality, calculations, workflows, approval controls, reports and data interfaces operate as intended.

Support system validation, reconciliation, parallel runs, cutover planning and go-live readiness activities.

Coordinate the timely resolution of defects and implementation issues with the vendor and relevant stakeholders.

Conduct post-implementation effectiveness testing to confirm that the solution is working as designed.

Change Management and Post-Go-Live Support

Support user communication, training, guidance and knowledge transfer for the new processes and system.

Coordinate post-go-live stabilisation, issue resolution and follow-up improvements.

Monitor initial system and process effectiveness and recommend improvements where required.

Ensure that process documents, user guides and operating procedures are updated and handed over to the relevant owners.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.