PBTB | Executive, Claims (Accident and Medical Reimbursement)

Prudential Hong Kong Limited; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player seeks an Executive for Claims in Accident and Medical Reimbursement. This role is integral to ensuring operational efficiency and meeting key performance indicators. You will assess and approve claims, manage productivity targets, and participate in training to enhance your skills. With a commitment to diversity and inclusion, this forward-thinking company provides a supportive environment for your career growth. Join a team where your contributions matter, and help protect the future of countless lives.

Qualifications

• Tertiary education in relevant fields preferred.
• Open to fresh graduates or candidates with 1 year of experience in claims operations.

Responsibilities

• Perform claims assessment and approval within authority limits.
• Meet daily productivity targets and service turnaround times.
• Attend training sessions to enhance job skills.

Skills

Claims Assessment

Customer Service

Time Management

Communication Skills

Education

Tertiary Education

Biomedical/Biotechnology/Bioscience/Business Administration/Mathematics/Economics

Job description

PBTB | Executive, Claims (Accident and Medical Reimbursement) page is loaded

PBTB | Executive, Claims (Accident and Medical Reimbursement)

Apply locations Kuala Lumpur (Takaful) | Full time | Posted Yesterday | End Date: May 15, 2025 | Job Requisition ID: 25040485

Prudential’s purpose is to be partners for every life and protectors for every future. Our culture celebrates diversity and ensures inclusion for our people, customers, and partners. We provide a platform for our employees to excel and support their career ambitions. We are committed to making Prudential a place where you can Connect, Grow, and Succeed.

The Executive, Claims (Accident and Medical Reimbursement) is actively involved in daily operational production to meet KPIs. The role requires achieving daily productivity targets, delivering service turnaround times, attending to pending claims promptly, participating in training, and improving assessment quality for service excellence.

1. Perform claims assessment and approval within authority limits for the entire team. Ensure all claims are assessed according to SOP within the designated TAT. Responsible for team efficiency and effectiveness in meeting TAT and productivity targets.
2. Work independently to meet KPIs within agreed timelines. Execute daily tasks, clear pending claims, and prioritize urgent matters to ensure team performance within or exceeding SLA targets.
3. Attend product and technical training sessions and collaborate with the team to enhance technical knowledge and job skills.
4. Comply with all regulatory (internal and external) and corporate requirements.
5. Perform any other tasks assigned by HR, management, or as part of departmental activities or directives.

Requirements:

• Tertiary education in any field; preferred fields include Biomedical, Biotechnology, Bioscience, Business Administration, Mathematics, or Economics.
• Experience: Open to fresh graduates or candidates with at least 1 year of experience in life underwriting, life insurance, Takaful, claims operations, or management.
• Passing professional examinations such as ACII, AMII, AAII, or FLMI in life insurance is advantageous.

Prudential is an equal opportunity employer. We provide equal benefits and opportunities regardless of sex, race, age, ethnicity, education, social background, marital status, pregnancy, religion, disability, employment status, or any other protected characteristic. We promote fair recruitment practices and reasonable adjustments to support individuals with specific health or accessibility needs.

About Us

We are Prudential. For Every Life, For Every Future.