Payroll Team Lead

GlaxoSmithKline; Selangor; Remote; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Payroll Team Lead to oversee payroll operations across five APAC markets. This role involves strategic leadership, ensuring compliance, and driving continuous improvement initiatives. Ideal candidates will possess strong leadership skills, a background in payroll operations, and experience with tools like Workday and ServiceNow. Join a dynamic team committed to innovation and excellence in payroll services, and help shape the future of payroll management in a fast-paced environment.

Qualifications

• 5+ years of experience in payroll operations, preferably in a leadership role.
• Proven ability to manage remote teams and complex payroll environments.

Responsibilities

• Lead payroll operations for five APAC markets, ensuring compliance and accuracy.
• Drive payroll strategy and manage vendor relationships.

Skills

Payroll Operations

Leadership

Cross-Functional Collaboration

Strategic Thinking

Problem-Solving

Education

Bachelor's Degree in Finance or HR

Tools

Workday

ServiceNow

Job description

As a Payroll Team Lead, you will play a strategic leadership role, remotely managing both people and processes to ensure seamless payroll operations across five APAC markets (Philippines, Thailand, Vietnam, Indonesia, and Taiwan). Reporting to the Regional HR Payroll Lead, you will drive cross-functional collaboration between HR and Finance to deliver high-quality, compliant, and efficient payroll services.

You will also contribute to our global payroll transformation initiative, supporting process standardization, automation, and continuous improvement efforts.

Key Responsibilities

1. Lead and manage payroll operations for the five markets, ensuring accuracy, timeliness, and compliance.
2. Drive payroll strategy and execution, overseeing payroll processing, vendor management, stakeholder engagement, and employee experience.
3. Ensure governance and compliance, managing risk assessments, audits, and adherence to local labor and tax regulations.
4. Develop and mentor a high-performing payroll team, fostering a culture of ownership, problem-solving, and customer-centricity.
5. Collaborate with HR, Finance, Procurement, and Compliance to optimize payroll-related policies, reporting, and processes.
6. Oversee employee support case management, ensuring SLAs, performance metrics, and service quality meet organizational standards.
7. Identify and implement continuous improvement initiatives, leveraging CI/Gemba methodologies to streamline payroll operations.
8. Support payroll transformation projects, including system upgrades, automation, and process enhancements.
9. Handle escalations and complex payroll issues, providing strategic solutions and ensuring smooth resolution.

Why You?

Experience in payroll operations, with at least 5 years of experience in a Payroll Team Lead position; managing large-scale operations is beneficial but strong leadership, team-building, and strategic thinking are essential.

Proven leadership skills and experience managing remote teams and cross-functional collaborations. Experience leading in complex environments or transformation projects is valued.

Expertise in Workday & ServiceNow; experience with other HRIS and financial systems is beneficial.

Strong cross-functional collaboration skills, working with various HR and Finance teams.

Resilient and adaptable to change, thriving in fast-paced, transformational environments.

Strategic problem-solver with an analytical mindset, capable of navigating complex payroll challenges.

Excellent stakeholder management and communication skills, with experience engaging senior leadership and external vendors.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose – to unite science, technology and talent to get ahead of disease, positively impacting billions of lives and delivering sustainable shareholder returns. We focus on vaccines, medicines, and the science of the immune system, investing in core therapeutic areas.

Our success depends on our people. We aim to be a place where people feel inspired, valued, and included, fostering growth and wellbeing. If you share our ambition, join us in this exciting journey.