Payroll & People Data (Associate Analyst) 1

Objectives of the Position

• Seek to understand business needs and provide support, services, and solutions on payroll, HR data, HR systems, and processes.
• Offer day-to-day support to service recipients on HR inquiries, work collaboratively with others, and perform research on payroll and HR data practices by staying abreast of current and emerging market insights and legal legislations in local countries.
• Participate in process improvements, automation, and digitalization measures to offer the best service delivery experience.

Main Areas of Responsibilities and Key Activities

Operational Excellence

• Ensure data quality and data integrity for Payroll and HR data processes.
• Receive, analyze, process, and follow up on personnel administration requests via multiple request channels, ensuring accurate and timely interface to the respective internal/external processing chains i.e., payroll, finance, data analytics, external service providers, local authorities, etc.
• Manage the entire termination workflow for all termination types which includes leaves calculations, information checks, letters preparation, systems updates, payment calculations, and exit clearance.

Service Engagement

• Providing advisory on employee inquiries, policy/guidelines clarifications, HR processes, HR systems guides, legislation processes, etc.
• Monitor multiple service requests to ensure services delivered by the team are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).
• Perform research and information gathering on local market HR news, legislation updates, and guidelines to maintain an internal knowledge database.

Process Improvement and Project Initiatives

• Continuously review and update knowledge documents in areas of Payroll and People data to develop the formation of a competence hub.
• Identify opportunities, prepare and analyze business cases, and participate in digitalization and process optimization. Actively work on the implementation of process improvements, automation, and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target.

Job Requirements

• Relevant tertiary qualifications: Degree in Accounting, Mathematics, Commerce, or Business Administration and Finance.
• 1 - 2 years of related HR working experience in Payroll and HR Operations.
• Preferably experience in relevant HR procedures, practices, and country statutory.
• Preferably working knowledge of integrated payroll systems, preferably on SAP.
• Demonstrates a good level of proficiency in the language and culture of the supported country/location.
• Preferably understanding of HR principles and/or Employee Laws of the supported country/location.