Payroll Coordinator

Airswift; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading workforce solutions provider in Kuala Lumpur is seeking a Payroll Support Specialist to handle payroll services for APAC countries. You will ensure accuracy in processing timesheets and payroll while delivering excellent customer service. Candidates should have 3+ years of payroll experience, strong communication skills, and be comfortable in a collaborative environment. This role includes attractive salary and career progression opportunities.

Benefits

Attractive monthly base salary + performance bonus

World-class training programs

Supportive culture with focus on work-life balance

Mental health support

Charity days for various causes

Qualifications

• Proven minimum of 3+ years of experience in a payroll environment.
• Experience with end-to-end payroll cycle.
• Ability to handle sensitive data under tight deadlines.

Responsibilities

• Process timesheets and payroll accurately.
• Verify payroll reports and ensure data accuracy.
• Resolve payroll inquiries from contractors and clients.

Skills

Vendor/client facing payroll experience

Statutory Year End knowledge

Excellent communication skills

Analytical and problem-solving capabilities

Proficiency in Microsoft applications

Education

Diploma or Degree

Tools

Payroll and CRM systems knowledge

Job description

About Us

Airswift is the leading workforce solutions provider to the STEM industries. For over 40 years Airswift has supported professionals in technology, construction and engineering sectors with international workforce solutions. We are a global team of over 900 employees across 37 countries, supporting over 8,000 contractors worldwide. We are a people business focused on wellbeing, community engagement and sustainable practices; we plant a tree for every person placed in a job globally. We invest in the development of our people.

We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.

Role Description

You will provide payroll support services to APAC countries and multiple entities by processing timesheets and payroll accurately within tight deadlines. You are enthusiastic about service delivery in a shared services environment and provide excellent customer service to clients. You are a team player and able to work collaboratively with a large team and will report to the Regional Payroll Manager. Our aim is to provide value-added services and solutions that are flexible and tailored to the circumstances and needs of our clients.

Principle Accountabilities

• Verify reconciliation and payroll reports prior transmission to client
• Work closely with payroll vendor/Tax authorities to ensure smooth workflow of all payroll related matters
• Ensure maintain service level with SLA within the team. Provide support in any implementation or migration
• Review employment terms, conditions and agreements to process all new hires, terminations, changes, and leave applications ensuring correct data entry of hours and employee details
• Compile, calculate and verify contractors’ timesheets and expense claims against client contracts to ensure accuracy and completeness
• End-to-end processing of weekly, fortnightly, and monthly timesheets and payroll to ensure accuracy and adherence to clients’ requirements (e.g., extracting from client portals)
• Prepare timely payroll payments and reports, working closely with the Reporting team on discrepancies. Work closely with Treasury to provide payroll funding requests
• Calculate and submit all contractors’ salaries, individual income taxes, social contributions, deductions, bonuses and benefits up to and including tax clearance and annual income tax declaration to government agencies/partners
• Work closely with Service Teams and other cross-functional teams on payroll-related issues, such as contractor salary, benefits, expenses, recharges and intercompany
• Resolve and respond to payroll inquiries and issues from contractors, clients and partners
• Coordinating and controlling data flows and exchanges, as per agreed payroll calendar
• Daily contact with contractors, clients and other cross-functional teams to ensure payroll is delivered on time and accurately
• Ensure entries and data in payroll systems are accurate. Maintain and safeguard employee data. Work with Reporting team on month-end closing activities, payroll and employee tax reconciliations, accounting standards and monthly/quarterly/annual financial reporting requirements
• Preparation of payroll calendars and checklists to ensure all timelines are met
• Preparation and maintenance of payroll files and monthly governance reports, by client, currency and country
• Compliance with company procedures and country regulations

Skills, Knowledge, and Experience

• Diploma or Degree holder with proven minimum 3+ years of experience in vendor/client facing payroll environment and working knowledge of employee records/benefits in an international environment
• Experience with end-to-end payroll cycle including Statutory Year End; knowledge in China payroll is a plus
• Previous exposure to payroll and employee taxes and clearance and liaising with government agencies
• Excellent written and verbal communication skills, including ability to interact effectively with all levels throughout the organization
• Knowledge of payroll and CRM systems is an advantage
• Attention to detail with analytical and problem-solving capabilities
• Strong math skills with an ability to spot numerical errors
• Ability to handle highly sensitive data and work with large data sets under tight deadlines
• Strong organizational, oral and written communication skills. Passion for providing excellent customer service
• Proficient in all Microsoft applications (Word, Excel & PowerPoint)
• Fluency in Chinese is an added advantage for the China region

What we can offer you

• Attractive monthly base salary + competitive commission/performance bonus
• Genuine career progression opportunities, either locally or globally
• World-class training programmes and development opportunities
• Virtual onboarding events for new hires
• Team-driven environment, supportive culture with a focus on work-life balance
• Career breaks available after one year
• Real-time recognition through our employee reward platform
• Mental Health support via first aiders
• Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc.)
• Charity days for various causes, such as Relay for Life and Earth Day

Our Core Values

• Growth - In life and business, growth is essential. Growth requires change, challenge, risk and sacrifice; we will always choose growth
• Life – We value life and well-being, inside and outside of work, as a core driver of our impact
• Excellence - We deliver and hold ourselves accountable for results; our customers see excellence in everything we do
• Integrity - We are ethical, open, honest and authentic

Please note: Visit our website and social media for more information. Our privacy policy can be viewed on our site. Disclaimer - The statements describe the general nature of work and are not exhaustive. Duties may be assigned as needed. Diversity & Inclusion - We are committed to building an equal opportunity workplace and fostering inclusion.