Payments Specialist (Mandarin Speaking)

Emerald Zebra; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Full-time Payments Specialist who is Mandarin-speaking to join their dynamic team in Kuala Lumpur. This role is vital for ensuring efficient financial transaction processing and maintaining a seamless client experience. The company prides itself on its award-winning service and commitment to innovation in the financial sector. You'll be part of a multicultural environment, working with a supportive leadership team that values personal development and offers competitive remuneration. If you have a keen eye for detail and a passion for finance, this opportunity could be your next career move.

Benefits

Continuous personal development

Competitive remuneration

Free Gym membership

Medical insurance after probation

Company-provided meals

High level of autonomy

Welcoming multicultural team

Corporate parking

Vibrant company life

Opportunity to influence company results

Qualifications

• Minimum 1-year experience in finance is advantageous.
• Fluent in Chinese and English, with additional languages a plus.

Responsibilities

• Handle and monitor clients' deposits and withdrawals.
• Update CRM and Platform systems with relevant information.
• Assist with client requests and liaise with the Back Office Manager.

Skills

Attention to Detail

Analytical Mindset

Communication Skills

Client Management

Education

University/College Degree in Business/Economics/Finance

Tools

Microsoft Office (Excel)

Job description

Our client is a well-established multi-regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks, and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Payments Specialist (Mandarin Speaking).

This role is essential for ensuring smooth and efficient processing of financial transactions, supporting the day-to-day operations of our payments system, and maintaining a seamless experience for our clients.

Your attention to detail, analytical mindset, and understanding of financial processes will play a pivotal role in safeguarding FP Markets operational integrity while upholding our reputation for reliability and excellence in the financial industry.

This is an exciting opportunity to join a global company with a professional, friendly, and result-driven culture.

Reporting to: China's Country Manager

Main Duties and Responsibilities:

• Handling and monitoring clients' deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines.
• Updating the CRM and Platform systems with relevant information.
• Liaising with the Back Office Manager for any issues.
• Handling any client requests/complaints and performing a timely investigation.
• Assisting Onboarding/Support in replying to client queries.
• Collaborating/Assisting the Compliance and Risk Team regarding specific clients.
• Conciliating with customers and service providers on payment issues via different channels.
• Other ad-hoc duties as per management's request.

Candidate Profile:

• Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage.
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel).
• University/College Degree in Business/Economics/Finance or any relevant field.
• Experience in a client-facing position will be considered an advantage.
• A team player with excellent communication skills.
• Native or near-native in Chinese and Fluent in verbal and written English (additional languages are an advantage).

Our offer:

• Welcoming, multicultural team with approachable leadership.
• Continuous personal development, growth with the company, and opportunity to learn from industry leaders.
• Competitive remuneration, regular salary reviews, and performance-based incentive schemes.
• Vibrant company life: from team activities to global celebrations.
• High level of autonomy and trust, support of ideas, and opportunity to influence directly company results.
• Ability to contribute to dynamic business at a growth phase.
• A beautiful new office in an easily accessible location with company-provided fruits, breakfasts, and lunches.
• Free Gym membership and access to multiple sports and wellness facilities.
• Fully claimable corporate parking.
• Medical insurance after the probation period.

Interview Process:

• Interview with the Hiring Manager (45 min - 1 hour) to assess match to our culture and company.
• Final Interview with the People Partner (45 min - 1 hour) to assess match to the job and the team.

Location: Kuala Lumpur, KL Eco City

Working hours: 3pm - 12am

Join the team and be a part of a professional, rapidly-growing company operating in a multicultural environment!

Eligibility: Open exclusively to Malaysian residents with a valid work permit.

Apply and join a team that's making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

This opportunity is open exclusively to residents of Malaysia with a valid work permit.