Payment Processing Specialist

OCBC; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution is seeking a candidate for a role focused on authorizing and processing remittance transactions. The successful applicant will ensure compliance with regulatory guidelines, interact with various stakeholders to resolve discrepancies, and manage customer inquiries effectively. Ideal applicants will have 1-2 years of relevant experience and possess a customer-oriented mindset, with strong communication skills and proficiency in Microsoft Office applications.

Qualifications

• At least 1 to 2 years of experience in processing/transacting remittances.
• Proficient in Microsoft Windows applications.
• Self-motivated and proactive.

Responsibilities

• To verify and authorise remittance transactions within stipulated limits.
• Comply with exceptions for Callback, Signature Verification and Payment.
• Liaise with customers on discrepancies.
• Work as a team to meet SLA.
• Ensure prompt action on customer queries.
• Monitor system availability and escalate issues as needed.
• Participate in UAT/Projects.

Skills

Remittance processing

SWIFT knowledge

Communication skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

• To verify and authorise remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
• Comply with exceptions for Callback, Signature Verification and Payment
• Processing in which respective role needs to be performed independently.
• To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
• Together with the team, to work and target SLA is always met.
• To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
• To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
• To participate in UAT/Projects as and when required.

Job Qualifications

• Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc
• Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
• Proficient in Microsoft Windows applications – Word, Excel & Power-point
• Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
• Resourceful and able to multi-task independently with confidence in time critical environment
• A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
• A risk-conscious person who ensures internal controls and procedures are complied with closely.
• A meticulous and accurate person with an eye for details.
• A confident, diplomatic, and tactful person in problem resolution and decision making.
• A passionate person with customer-oriented mindset and firm believer of Quality discipline.