Payment Manager (KL Office)

SEA GAMER MALL SDN. BHD.; Sitiawan; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading payment solutions provider in Malaysia is seeking a proactive professional to lead payment operations. The role involves mentoring a team of specialists, ensuring compliance with regulations, and optimizing payment workflows. Ideal candidates should have at least 5 years of experience in payment operations, strong leadership skills, and fluency in BM, English, and Mandarin. This position promises an impactful opportunity in a fast-paced, innovative environment.

Qualifications

• Minimum 5 years of relevant experience in payment operations or fintech.
• Fluency in BM, English, and Mandarin, with emphasis on Mandarin proficiency.
• Proven experience in onboarding and managing PSPs.

Responsibilities

• Lead and develop a team of payment specialists.
• Own and drive the company’s payment operations.
• Ensure compliance with internal policies and regulatory standards.
• Monitor and analyze payment-related data for trends.

Skills

Leadership

Analytical Skills

Negotiation Skills

Problem Solving

Communication Skills

Education

Diploma/Degree in Finance, Business, or Economics

Job description

We’re looking for a proactive, driven professional to take charge of our payments and help us level up our offerings.

Your Role

• Lead, mentor, and develop a team of payment specialists to achieve operational and strategic goals.
• Build team capability, set clear objectives, and ensure continuous skill enhancement.
• Foster a collaborative environment that drives innovation and efficiency.
• Own and drive the company’s payment operations, ensuring efficiency, security, and compliance.
• Identify, evaluate, and onboard new payment providers aligned with business strategy and market trends.
• Develop and execute strategies to optimize payment workflows, improve user experience, and increase conversion rates.
• Ensure smooth integration of payment solutions with internal systems in collaboration with cross‑functional teams.
• Negotiate high‑level contracts and pricing to secure favorable commercial terms.
• Build and maintain strong strategic relationships with PSPs and key industry partners.
• Develop a partnership pipeline and ensure clear progress tracking and visibility.
• Represent the company at industry events, building networks and identifying partnership opportunities.
• Ensure all payment processes comply with internal policies, regulatory requirements, and industry standards.
• Oversee the implementation of risk mitigation strategies to prevent fraud, chargebacks, and data breaches.
• Manage escalations and high‑impact incidents, ensuring swift resolution and minimal business disruption.
• Monitor and analyze payment‑related data to identify trends, patterns, and anomalies.
• Own payment performance KPIs and drive continuous improvement initiatives.
• Provide clear reporting and insights to senior management to support strategic decision‑making.
• Lead initiatives to automate and scale payment workflows for higher efficiency.
• Work closely with product, technical, finance, and legal teams to ensure seamless operations.
• Drive operational excellence and innovation across payment functions.
• Stay updated on the evolving payment ecosystem and emerging technologies.
• Perform additional duties as assigned by senior management.

What We Need

• Minimum 5 years of relevant experience in payment operations, fintech, or a related industry.
• Candidate must possess at least a Diploma/Degree in Finance, Business, Economics, or equivalent.
• Fluent in written and verbal communication skills for BM, English, and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.
• Proven experience in onboarding and managing payment service providers (PSPs).
• Strong leadership experience managing teams.
• Deep understanding of payment workflows, compliance, and risk management.
• Strong analytical and problem‑solving skills with experience in performance monitoring and optimization.
• Excellent negotiation, communication, and stakeholder management skills.
• Ability to work cross‑functionally in a fast‑paced environment.
• Business development experience within the payments or fintech ecosystem is a plus.
• Be part of a fast‑paced, innovative team where your ideas make an impact!