Payment Field Operations Executive/Manager

Manpower; Johor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A recruitment firm is seeking a proactive professional in Johor, Malaysia, with 3-5 years of experience in payments or FMCG. This field-based role involves driving adoption of payment solutions, managing merchant relationships, and ensuring seamless payment operations. Fluency in English and Chinese, along with strong relationship-building skills, is essential. Candidates must be willing to travel and work on-site.

Qualifications

• Fluent in English and Chinese.
• Strong relationship-building and data analysis skills.
• Familiar with offline merchant ecosystems and payment systems.

Responsibilities

• Ensure proper setup for payment acceptance (QR codes, POS, terminals).
• Support BD team with merchant onboarding, campaigns, and operations.
• Monitor transaction data, identify issues, and drive resolutions.

Skills

Cross-cultural communication

Relationship building

Data analysis

Education

Diploma or higher

Job description

Overview

Location: Johor, Malaysia

We’re seeking a proactive professional with 3–5 years of experience in payments, FMCG, or O2O industries. This field-based role focuses on driving adoption of solutions, managing merchant relationships, and ensuring seamless payment operations across Malaysia.

Responsibilities

• Merchant Enablement: Ensure proper setup for payment acceptance (QR codes, POS, terminals). Conduct field checks to boost transaction success and usage. Train merchants on payment processes and resolve operational issues.
• Project & Resource Coordination: Support BD team with merchant onboarding, campaigns, and operations. Manage payment materials (QR stands, devices, stickers) and ensure brand-compliant deployment. Collaborate with internal teams across Malaysia, Singapore, and China.
• Performance & Insights: Monitor transaction data, identify issues, and drive resolutions. Provide market feedback to optimize campaigns and payment strategies. Stay agile and informed on tech trends and competitive landscape.

Qualifications

• Diploma or higher in any field.
• Fluent in English and Chinese; strong cross-cultural communication.
• Familiarity with offline merchant ecosystems and payment systems.
• Strong relationship-building and data analysis skills.
• Willingness to travel and work on-site; high sense of responsibility and execution.

For prompt responses, please email your resume to: [e-mail]